bankingtech.com

Banks that want to own their distribution should also have a strategy for DBP in place.

Any one of these layers may have its own technical architecture or even be a separate business.

Is it time that we jumped from the app bandwagon?

The plethora of digital engagement platforms out there are really just very basic gamification platforms.

I’m just saying there is an opportunity to learn how to “gamify” banking today.

Every bank needs a single brain to anticipate the needs, wants and quirks of every customer.

For a bank to engage with a customer, they need to go beyond the initial request.

In banking, a legacy product core based on old technology can’t simply be modified.

I’m not saying that digital transformation is just a case of implementing a DBP.

The separation of customer management from product management has very strong advantages.

Highlighting how tech companies have come to the rescue during the COVID-19 crisis.

He highlights the positive impact of the current situation and how our past was not necessarily better.

I think what we (business owners) really want is an experience driven bank.

Europe and USA have to create their own ecosystems to compete with the East.

It's time to drop the words "digital" and "tech".

Surely banking customers want and deserve better banking?

So, what can banks learn from Amazon? In a nutshell it should have these key features.

The secret is not just about being frictionless and digital.

Will banks ever truly reinvent banking?

Banks need to identify new segments and go beyond banking

Recognising who customers are, what they believe, how they respond and act.

Finally customers will get help in managing their lifestyle or life stages.

A truly digital organisation can live without one of the five P's that typically creates friction.

It's best to be clear whether it's truly digital or whether it is in fact digitisation.