Analysis, industry commentary, interviews and other useful features discussing the fintech industry's most topical issues.

What we don’t dare talk about

The financial services industry and society in general needs to do more to support women going through the menopause.

It’s people, stupid

No amount of system upgrades will ever teach humans how to treat everyone’s time with respect.

Engagement banking

The idea of personalisation has been around for decades in banking, so it’s time customers get what they deserve.


Technology will keep changing and will always require our attention. So don’t be a tourist with tech.


The context in which your teams do the work you ask of them is a rich tapestry of ever-changing factors.


If you choose to learn new things, do it properly. Start simple, build up and take your time.

State of play: 2023 so far

What’s the current state of play for the financial services sector and what can we expect for the remainder of 2023?

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