The heart of the matter: a customer-centric look at fintech
In this series, The heart of the matter, financial services veteran Dave Wallace talks about people, brands and insight. He looks to tell the customers’ story and bring their perspective, and how fintechs and financial institutions interact with their customers.
About the author:
Dave Wallace is a user experience and marketing professional who has spent the last 25 years helping financial services companies design, launch and evolve digital customer experiences.
He is a passionate customer advocate and champion and a successful entrepreneur.
Follow him on Twitter at @davejvwallace and connect with him on LinkedIn.
Money talks
Expectations about what is acceptable from a CO2 emissions perspective have to mature.
Emotional connection in customer experience
Many digital financial services lack a "human heart". And that should be something that worries the industry.
The metaverse: sorting fact from fiction
Nobody seems quite sure what the metaverse actually is, but to dismiss it as just hype is to miss the point.
Waste! What is it good for? Absolutely nothing
Climate change is a complex problem, and its solutions are manifold and multifaceted.
A panel, a chat, and confirmation that ESG is a tough nut to crack
I recently attended a hackathon at Finovate Europe focusing on ESG in the financial services industry.
Making the world an ‘appier place
The outlook for apps is a happy one, and brands are finally starting to lean into their potential.
Can carbon coins help reduce your carbon footprint?
Connecting government accreditation and crypto can provide a viable alternative to carbon offsetting.
The carbon cost of technology and what to do about it
Banks and fintechs should understand how much energy they consume to make better informed decisions.
Teaching AI to have a heart
Unpicking bias in AI is a whole new fintech opportunity and one that appears to be very needed.
Digital twins in the metaverse
As we rush headlong into virtual worlds in the metaverse, the concept of digital twins will become more conspicuous.
The heart of the matter: three predictions for 2022
It's that time of year when crystal ball gazing is de rigueur.
Carbon as a currency
Linking currency to carbon could open the door to a better and more sustainable economy.
The rise of carbon-centric super apps
Looking to the future, increasing climate change could see the emergence of carbon-centric super apps.
Thinking net-zero
Every bank, fintech, and financial institution should now be looking to prioritise ESG and net-zero initiatives.
Aligning the finance industry with the Greta good
Let's dive deeper into what the finance industry can do to help tackle climate change.
BNPL: The now and the later
How can the BNPL industry do more to protect consumers and help the world we live in?
Sibos 2021: Financial services and the fight against climate change
How could climate change impact the finance industry and what more can companies do to tackle the issue?
Finding out about finfluencers
People are turning to influencers on social media for guidance on everything, including finance.
The path to personalisation
The path to personalisation in banking is apparent. But like every journey, it needs those first steps to be taken.
Globalisation, crypto and the new cold war
The emergence of blockchain and digital currencies is sparking a new tech battle across the world.
What Gen Z can tell us about the future of banking
All too often, the voices of young people seem to be ignored. Now is a critical time to talk and listen.
The social dilemma
With half the world on social media, why are so many FIs still shying away from it in fear?
Mobile first, second and third!
Most companies talk about the importance of mobile technology, but I'm not convinced there is a proper understanding.
What the hell happened to help?
Banks could do more to provide financial education, guidance and advice to customers.
Let’s talk about sex (as in gender), baby!
Women and men seem to differ in their attitudes to banks and banking products and services.
Customers don’t do what they should
There's a disparity between how banks think and what customers do.
The heart of the matter: customer-centric look at fintech
So much of what we conceive, discuss and celebrate is about tech. How often do we talk about actual customers?
Webinar: How to keep up with the card payments industry upstarts and capitalise on the opportunities
Lessons from neobanks, start-ups and paytechs to exploit these substantial revenue opportunities.
FinTech Futures: Top five stories of the week – 27 May 2022
Here’s our pick of five of the top news stories from the world of finance and tech this week.
UK start-up Alpher selects WealthKernel to power its female-first investment platform
WealthKernel will assist Alpher with its core investing infrastructure.
ICYMI fintech funding round-up: Tranch, Quantifeed, Chekk & Crowd Data Systems
A handy round-up of the recent funding endeavours of fintech companies across the globe.
North America fintech funding round-up: equipifi, PayEngine & Moves
A handy round-up of the recent funding endeavours of fintech companies across North America.
iCapital expands its platform with Simon Markets acquisition
The deal is expected to close in the second half of 2022 pending regulatory approvals.
Capital markets fintech Clear Street lands $165m in Series B funding
The new funding takes the company’s valuation up to $1.7 billion.
Cartoon: Untethered
A new cartoon illustrating the potential economic risks surrounding asset-backed stablecoins.
Video: Wells Fargo at Finovate Spring 2022 – How to achieve digital acceleration
FinTech Futures chats with Madhu Narasimhan of Wells Fargo to discuss approaches to digital transformation.
Payments infrastructure provider Paddle snaps up ProfitWell for $200m
Paddle will integrate ProfitWell’s financial metrics, as well as its pricing and retention software.
