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Content Hub


The heart of the matter: a customer-centric look at fintech

  • Written by Dave Wallace
  • 4th August 2021

In this series, The heart of the matter, financial services veteran Dave Wallace talks about people, brands and insight. He looks to tell the customers’ story and bring their perspective, and how fintechs and financial institutions interact with their customers.

About the author:

Dave Wallace is a user experience and marketing professional who has spent the last 25 years helping financial services companies design, launch and evolve digital customer experiences.

He is a passionate customer advocate and champion and a successful entrepreneur.

Follow him on Twitter at @davejvwallace and connect with him on LinkedIn.

Money talks

Expectations about what is acceptable from a CO2 emissions perspective have to mature.

Emotional connection in customer experience

Many digital financial services lack a "human heart". And that should be something that worries the industry.

The metaverse: sorting fact from fiction

Nobody seems quite sure what the metaverse actually is, but to dismiss it as just hype is to miss the point.

Waste! What is it good for? Absolutely nothing

Climate change is a complex problem, and its solutions are manifold and multifaceted.

A panel, a chat, and confirmation that ESG is a tough nut to crack

I recently attended a hackathon at Finovate Europe focusing on ESG in the financial services industry.

Making the world an ‘appier place

The outlook for apps is a happy one, and brands are finally starting to lean into their potential.

Can carbon coins help reduce your carbon footprint?

Connecting government accreditation and crypto can provide a viable alternative to carbon offsetting.

The carbon cost of technology and what to do about it

Banks and fintechs should understand how much energy they consume to make better informed decisions.

Teaching AI to have a heart

Unpicking bias in AI is a whole new fintech opportunity and one that appears to be very needed.

Digital twins in the metaverse

As we rush headlong into virtual worlds in the metaverse, the concept of digital twins will become more conspicuous.

The heart of the matter: three predictions for 2022

It's that time of year when crystal ball gazing is de rigueur.

Carbon as a currency

Linking currency to carbon could open the door to a better and more sustainable economy.

The rise of carbon-centric super apps

Looking to the future, increasing climate change could see the emergence of carbon-centric super apps.

Thinking net-zero

Every bank, fintech, and financial institution should now be looking to prioritise ESG and net-zero initiatives.

Aligning the finance industry with the Greta good

Let's dive deeper into what the finance industry can do to help tackle climate change.

BNPL: The now and the later

How can the BNPL industry do more to protect consumers and help the world we live in?

Sibos 2021: Financial services and the fight against climate change

How could climate change impact the finance industry and what more can companies do to tackle the issue?

Finding out about finfluencers

People are turning to influencers on social media for guidance on everything, including finance.

The path to personalisation

The path to personalisation in banking is apparent. But like every journey, it needs those first steps to be taken.

Globalisation, crypto and the new cold war

The emergence of blockchain and digital currencies is sparking a new tech battle across the world.

What Gen Z can tell us about the future of banking

All too often, the voices of young people seem to be ignored. Now is a critical time to talk and listen.

The social dilemma

With half the world on social media, why are so many FIs still shying away from it in fear?

Mobile first, second and third!

Most companies talk about the importance of mobile technology, but I'm not convinced there is a proper understanding.

What the hell happened to help?

Banks could do more to provide financial education, guidance and advice to customers.

Let’s talk about sex (as in gender), baby!

Women and men seem to differ in their attitudes to banks and banking products and services.

Customers don’t do what they should

There's a disparity between how banks think and what customers do.

The heart of the matter: customer-centric look at fintech

So much of what we conceive, discuss and celebrate is about tech. How often do we talk about actual customers?


Webinar: How to keep up with the card payments industry upstarts and capitalise on the opportunities

Lessons from neobanks, start-ups and paytechs to exploit these substantial revenue opportunities.

  • 27th May 2022

FinTech Futures: Top five stories of the week – 27 May 2022

Here’s our pick of five of the top news stories from the world of finance and tech this week.

  • 27th May 2022
Alpher taps WealthKernel

UK start-up Alpher selects WealthKernel to power its female-first investment platform

WealthKernel will assist Alpher with its core investing infrastructure.

  • 27th May 2022

ICYMI fintech funding round-up: Tranch, Quantifeed, Chekk & Crowd Data Systems

A handy round-up of the recent funding endeavours of fintech companies across the globe.

  • 27th May 2022

North America fintech funding round-up: equipifi, PayEngine & Moves

A handy round-up of the recent funding endeavours of fintech companies across North America.

  • 27th May 2022
iCapital

iCapital expands its platform with Simon Markets acquisition

The deal is expected to close in the second half of 2022 pending regulatory approvals.

  • 27th May 2022
Clear Street

Capital markets fintech Clear Street lands $165m in Series B funding

The new funding takes the company’s valuation up to $1.7 billion.

  • 27th May 2022

Cartoon: Untethered

A new cartoon illustrating the potential economic risks surrounding asset-backed stablecoins.

  • 27th May 2022

Video: Wells Fargo at Finovate Spring 2022 – How to achieve digital acceleration

FinTech Futures chats with Madhu Narasimhan of Wells Fargo to discuss approaches to digital transformation.

  • 26th May 2022

Payments infrastructure provider Paddle snaps up ProfitWell for $200m

Paddle will integrate ProfitWell’s financial metrics, as well as its pricing and retention software.

  • 26th May 2022

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Top stories

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Magazine

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Webinars

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26th April 2022

Webinar: How to drive up digital completion rates with hybrid banking

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Fintech Jobs

Reports & Surveys

Report: Northern Ireland fintech – leaders in ESG

17th May 2022

FinTech Futures Industry Survey & Report 2022

6th May 2022

Report: Digital transformation and trends in financial services

6th May 2022
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Podcast

What the FinTech? | S.3 Episode 7 | The future of digital payments

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What the FinTech? | S.3 Episode 6 | Passwordless is more

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What the FinTech? | S.3 Episode 5 | AI in financial services

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Videos

Video: Wells Fargo at Finovate Spring 2022 – How to achieve digital acceleration

26th May 2022

Video: Greg Palmer at Finovate Europe 2022 – The future of fintech

22nd April 2022

Video: JP Morgan at Finovate Europe 2022 – fostering innovation in payments

21st April 2022
view all

White Papers

White paper: Digital lending – how technology transforms banks

17th May 2022

White paper: How to select a digital lending solution – the ultimate guide

17th May 2022

Report: Northern Ireland fintech – leaders in ESG

17th May 2022
view all

Events

PayTech Awards 2022

Find out more

Banking Tech Awards USA 2022

Find out more

Content Hubs

Sibos 2021 Content Hub

1st September 2021

The heart of the matter: a customer-centric look at fintech

4th August 2021

Diversity & Inclusion Hub

9th April 2021
view all

Media Packs

FinTech Futures Media Pack

Download

FinTech Futures Intelligence Media Pack

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Techwire

RAYL Innovations Provides Update on IPO Planning and Leadership Changes

28th May 2022

The IoT Community Announces Synadia as a Gold-level Corporate Member in its Elite IoT Ecosystem

27th May 2022

Wolters Kluwer Wins Third Consecutive FTF News Innovation Award for Operational Risk Management Excellence

27th May 2022

Ackroo Releases Q1 2022 Financial Results

27th May 2022

United States Electric Vehicle Charging Infrastructure Market Growth Opportunities to 2030 – Declining Lithium-Ion Battery Costs Presents Key Opportunites

27th May 2022

Key Trends and Opportunities in the Global Open Banking Market 2022-2026: Big Data Analytics Used to Personalize Customer Experience Services

27th May 2022

Evrynet And Velo Announce Strategic Merger To Build The Future Of CeDeFi

27th May 2022

Floify Welcomes Sofia Rossato as President and General Manager, and Dan Goldman as VP of Sales

26th May 2022
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Twitter

FinTech_Futures

#Analysis: Money talks Expectations about what is acceptable from a C02 emissions perspective have to mature. spr.ly/6012zryep

28th May 2022
FinTech_Futures

Payments #fintech @Bolt announces layoffs E-commerce checkout fintech Bolt is set to lay off a number of its emplo… twitter.com/i/web/status/1…

27th May 2022
FinTech_Futures

FinTech Futures Jobs: Companies offering the most in demand fintech jobs Exciting open vacancies at @Experian,… twitter.com/i/web/status/1…

27th May 2022
FinTech_Futures

FinTech Futures: Top five stories of the week – 27 May 2022 Here’s our pick of five of the top news stories from t… twitter.com/i/web/status/1…

27th May 2022
FinTech_Futures

Payments #fintech @Bolt announces layoffs E-commerce checkout fintech Bolt is set to lay off a number of its emplo… twitter.com/i/web/status/1…

27th May 2022
FinTech_Futures

#Analysis: Money talks Expectations about what is acceptable from a C02 emissions perspective have to mature. spr.ly/6018zrydy

27th May 2022
FinTech_Futures

ICYMI #fintech funding round-up: @tranch_hq, @Quantifeed, Chekk & Crowd Data Systems A handy round-up of the recen… twitter.com/i/web/status/1…

27th May 2022
FinTech_Futures

UK start-up Alpher selects @WealthKernel to power its female-first investment platform WealthKernel will assist Al… twitter.com/i/web/status/1…

27th May 2022

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