Financial services looking up, down Mexico way
After many years of struggle, Mexicans may be about to snatch the crown of Latin America’s most promising financial services market from their Portuguese-speaking cousins in Brazil.
Retail Banking
Banning foreign banks from the UK? What about the technology?
The Prudential Regulatory Authority has set out a series of requirements for non-EU banks who want to do business in the UK.
In addition to the regulatory system changes, what would the technological and infrastructure challenges of such a ruling be?
MasterCard and Syniverse launch “not just another” mobile payment service
MasterCard has partnered with mobile technology specialist Syniverse under an audacious plan that aims at nothing less than “bringing mobile financial services to every single mobile user on the planet”.
Raincoats, taxis and the future of banking
What do taxis, the weather, mobile wallets and raincoats have in common? They are all potential variables in determining a person’s daily spend – and they provide a great opportunity for banks to use data to save customers money, according to Aman Narain, global head of digital banking Singapore at Standard Chartered.
CaixaBank embraces Google Glass augmented reality
Spain’s CaixaBank has developed an application for Google Glass, the futuristic and controversial new technology that is set to bring augmented reality to the masses when it launches later this year.
Barclays customer data debacle raises difficult questions
Revelations that Barclays customer data was being sold on the black market to corrupt City traders have caused the bank some embarrassment over the weekend– but the incident raises more questions than it answers, according to observers.
IND acquisition opens chink in competitors’ armour for Misys
The acquisition of digital banking specialist IND Group will give Misys access to parts of its rivals’ customer base that it intends to exploit as it develops its offerings in the digital banking channel, while the closer integration of the IND capabilities will also shore up Misys’ defences against encroachment of its own ageing user base.
Bangkok Bank invests in mobile banking and payments
Thailand’s Bangkok Bank has installed a new mobile banking and payments platform built by technology company Fiserv, which it says will give customers better security and the bank a stronger presence on mobile devices.
UK banks lag in online personal financial management provision
UK retail banks lag their international peers in helping their online customers make better financial decisions, according to new research published this week.
Faysal Bank Pakistan moves former RBS business to SunGard core
Pakistan’s Faysal Bank has shifted the bank branches it bought from RBS in 2010 onto its SunGard core banking system, as part of a major push to integrate the business.
Türkiye Finans rolls out remote management to 145 branches
Turkish bank Türkiye Finans Katılım Bankası is collaborating with US infrastructure company Opengear to roll out remote management technology for its bank branch network, which it says will help to cut costs and improve efficiency.
Indian post office plans banking expansion
India’s state-run post office the Department of Posts is planning to launch core banking services in the Indian capital city Delhi, as part of a major drive to become a banking services provider in the country.
O2 discards unattractive wallet
UK operator O2 has revealed that its O2 Wallet service, which closed last week, was a casualty of the pace of development in the fast moving mobile payments space.
Generation Y leads UK towards mobile banking
Nearly two-thirds (64%) of UK current account holders would prefer to bank online or via a mobile app than via telephone or in-branch banking (29%), according to a recent survey by YouGov and business process specialist Genpact.
Belgian bank offers real-time tools to mobile users
Belgium’s Record Bank has introduced a new mobile banking platform that it says will help customers better manage their money in real time. The features of the new mobile banking service include SEPA payment abilities and the ability for customers to check the status, transaction history and details of their own account. Established in 2001, […]
Japanese mobile payments hold promise reports Celent
Japan’s evolving payments industry offers an opportunity for financial institutions and card issuers to capitalise on mobile technology and card schemes, according to a new report by analyst firm Celent.
More mobile please – but make it relevant
The likes and dislikes of mobile banking customers around the world suggest that there is an opportunity to expand mobile services globally – but providers need to be careful they are targeting the right information to the right people, according to a new survey by analytics firm FICO.
HSBC losing out in UK account switching battle
HSBC has lost more customers since the introduction of the UK’s account switching service than any other major retail bank, according to figures published by advisory firm TNS.
ECB to pick up post-migration SEPA issues with new retail board
The European Central Bank is to create a Euro Retail Payments Board to replace the Single Euro Payments Area Council and “help foster the development of an integrated, innovative and competitive market for retail payments in euro in the European Union”.
Garanti Bank rolls out Turkcell mobile wallet
Turkey’s Garanti Bank and mobile operator Turkcell have partnered with Visa Europe in a deal aimed at bringing the Turkcell mobile wallet to more consumers in Turkey.
A brave new world for CIOs?
A new role for CIOs in the banking sector was highlighted at the recent Gartner Symposium: to maintain their future relevance and position, they need to be seen as consultants in the technology space, not just providers.
NCR makes “fundamental” changes to financial services business
NCR is “fundamentally and permanently changing” financial services its financial services business with a £1.6 billion acquisition of Digital Insight, a Californian on-line and mobile banking solutions provider. It has also bought UK-based fraud prevention company Alaric.
Second IT glitch “unacceptable” says RBS
An IT problem that left customers of RBS and its Natwest and Ulster Bank subsidiaries unable to use their accounts yesterday evening was described as “unacceptable” by a bank spokeswoman. For three hours – on what was expected to by the largest online shopping day of the year, dubbed “Cyber Monday” – the banks’ customers […]
Banks! Stop fadding about – talk to customers
Is there an industry more obsessed with fads than banking?. Maybe it’s because it is such a follow-the-leader industry. Perhaps it’s because banking is a very me-too business with few (if any) real brand distinctions. Or is it simply that senior management is so obsessed with the needs of shareholders.
HSBC and Lloyds losing in switching stakes
Santander, Nationwide and Halifax have gained the most from the UK’s account switching service, while traditional banking names Barclays, HSBC Lloyds & TSB and NatWest have lost out, according to new figures released by advisory firm TNS.
RBS commits to V.me by Visa mobile wallet as Nationwide beats it to roll-out
RBS has confirmed that it is to launch V.me by Visa, the digital wallet built by Visa Europe. The decision follows a pilot programme, and will mean that RBS follows in the footsteps of Nationwide Building Society, which has just become the first UK high street brand to roll out the wallet to its customers.
Big banking is watching you
Online retailers have become sophisticated at observing customer behaviour, and then marketing based on the individual’s inclinations and past actions. Now, banks are starting to do it too. That could lead to some interesting scenarios, according to Charles Radclyffe, chief executive officer at business intelligence consultancy BIPB.
Moving Money: the ATM makers’ view of the future
With the rise in mobile payments and wallets, cash is dead and so is the ATM business, right? Not according to the ATM manufacturers, who are all being remarkably sanguine.
TCS Bank readies Russian mobile wallet for Christmas
Russian bank Tinkoff Credit Systems has become the latest financial institution to launch a mobile wallet service, which is due to go live on 1 December 2013. The new wallet will target Russia and will be available on both Android and Apple iOS devices.
Metro Bank all about customer care, says Donaldson
Staff at Metro Bank don’t have sales targets – instead, they are incentivised to enhance the customer experience, says Craig Donaldson, chief executive at Metro Bank. The bank is hoping this approach will pay off as it continues its campaign to win over the UK high street with the launch of a new branch at Cheapside in the heart of London.
India’s first women-only bank launches on FIS technology
India’s first women-only bank has launched in Mumbai and six other Indian cities, offering a service aimed at increasing financial inclusion for women in one of the world’s most populous countries.
Intelligent Environments rolls out Pebble smartwatch banking app
A UK technology company has created a banking app that promises to help customers keep track of their finances at a glance, interfacing with the Pebble smartwatch which launched launched in January 2013.
UK building society trio switch to Unisys cloud
Three independent UK building societies – Ipswich, Loughborough and Dudley – have agreed to use a new software as a service solution from Unisys to handle their mortgage and savings accounts. The deal represents the latest move in a series of steps by the UK’s building society sector to adopt cloud platforms.
Keeping the customer profitable
Separating customer billing from core systems can have dramatic effects on the bottom line – a study by Boston Consulting Group at one bank found that 17% of clients were unprofitable.
Banking is all a game in Bulgaria
Bulgaria’s DSK Bank has launched a mobile savings application called DSK Gameo, which is designed to encourage customers to save by making banking more fun, while helping the bank better understand its user-base.
Swansea Building Society upgrades Sopra savings system
Swansea Building Society has just upgraded its lending and saving platform to the latest version of vendor Sopra Banking Software’s mortgage and savings suite – a move that it says will help it to handle its regulatory reporting obligations much more effectively and launch new products quicker when needed.
PKO Polski bets on mobile replacing card formats
Mobile phone-based payment solutions will eclipse cards by allowing bank customers to pay directly from their accounts, says a PKO Polski executive.
Standard Chartered Hong Kong rolls out digital branch
Standard Chartered Hong Kong has opened its first ‘digital’ branch, in which customers are greeted by giant screen TVs, the bank’s mobile apps in a special experience zone, and QR code scanning on an iWall, as well as e-signature pads and virtual queuing.
MasterCard allies with EMP to sponsor Egyptian card issuers
MasterCard has formed a deal with electronic payments processing company Emerging Markets Payments to sponsor issuers in Egypt and other African markets, in a move intended to help small issuers reach the region’s unbanked population.
Bank branch “not dead” says report – but banks must be more mobile
Mobile banking may be on the rise around the world but the bank branch is not dead, according to new research by IT firm GFT Technologies.
