If I had a penny…
If we’re going to talk about inclusion, don’t talk to me about current accounts. Talk to me about money.
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Case study: Meeting CU members where they are with virtual branches
How Unitus CU achieved a higher satisfaction rating for its “virtual branch” than any physical branch experience.
Have you made these five transformational tweaks to your self-service channel strategy?
A modern ATM fleet equipped with innovative new features and cash recycling technology is essential.
I bet you say that to all the girls
There should be parity in the workplace. But we are a long, long way from it.
Aberdeen Report: Customer operations in financial services – how to maximise client value and optimise efficiency
The findings from the survey of 218 financial firms, highlighting best in class customer operation programmes.
What you sell when you’re not selling
It’s when you’re not selling that your true colours as an organisation shine through.
Sberbank deputy chair: “We’re the number one target for hackers around the globe”
Fintech Futures speaks with Sberbank’s Stanislav Kuznetsov about the importance of cybersecurity.
White paper: Five key qualities of a successful AML compliance programme
An effective AML compliance programme will protect your company from regulatory fines and prosecution.
Of the things we cannot see
As the debate around working from home unfolds, I will confess there are things that worry me.
Eat your vegetables
Everyone wants to do the parts of their job they like and avoid the parts they don’t like. But the job is the job.
Report: “Fintech vs Fintech”? The rise of digitalisation in banking
FinTech Futures launches its latest report looking into the changing nature of digital technologies in our industry.
It’s time to put our heart back into our ecosystem – and build what matters
Access to financial services is a crucial tool to help our most marginalised citizens escape poverty.
How do you eat an elephant?
When working on a large or complex project, you should look to break it up and take it one step at a time.
Blockchain’s potential to change the face of trade finance
Blockchain could be the most effective platform to help digitise trade finance processes.
What Gen Z can tell us about the future of banking
All too often, the voices of young people seem to be ignored. Now is a critical time to talk and listen.
E-guide: Loan management technology trends
A quick guide to loan management technology trends that empower today’s lending and loan servicing operations.
It’s not about what it’s about
Knowing that your team will know the right thing when they see it is essential.
eBook: Five ways data is redefining financial services
Find out about Snowflake’s modern data approach for financial institutions.
Fintech innovation and the cloud: securely connecting the future of banking
Hybrid or multi-cloud environments can potentially provide banks with added flexibility and security.
Dear Luc: Should I use influencers to target Gen Z?
This week someone asks: we’re targeting Gen Z, how can we utilise our spend on marketing and influencers?
Video: Compass Plus on developing a new universal payments processor
FinTech Futures interviews Maria Nottingham, Executive Vice President of Compass Plus.
Cosy murder
Accepting the premise of the question keeps things tidy, but life doesn’t work that way.
How evolving tech is changing digital habits
A deeper look at some of the technologies that are changing our digital habits.
Money is not a problem
Don’t tell me money is not a problem. It most definitely is a problem. It just isn’t the real problem.
Capturing the Gen Z market starts with onboarding
Fintechs should deliver the digital-first experience Gen Z expects from the minute they sign up.
Mobile first, second and third!
Most companies talk about the importance of mobile technology, but I’m not convinced there is a proper understanding.
Seen it all before
All banks are the same, but in profoundly different ways.
Dear Luc: What’s the deal with embedded finance?
This week someone writes in to ask: how can I get on the embedded finance bandwagon?
Is regtech living up to expectations? (And if not, why not?)
Until regtech is embedded into the core processes of wealth management, its potential remains constrained.
AI and machine learning spearheading rapid change in data reconciliations
The industry is moving towards Reconciliations-as-a-Service, says SmartStream’s Robin Hasson.
This is not a drill
Make sure you don’t write yourself out of your own story, as life happens.
It’s a matter of comms | Episode 8 | ESG and new talent
New talent in the fintech industry consider ESG to be an important factor when accepting new roles.
Who’s banking on APIs?
How proactive have UK banks been with their API strategy?
ChangeFi CEO: “We have to be on the ground with our communities”
ChangeFi is looking to give “equal access to the American dream”.
New dates announced for Dock Digital
Join roundtable discussions with senior industry leaders.
How do we know if we’ve lost our way?
There are a few tools you can use to keep checking whether you’ve lost your way.
It’s a matter of comms | Episode 7 | Carbon
Carbon neutral vs net zero vs zero carbon; and how to embed them within your business model.
Data’s open road…
Has open banking delivered on its promise of driving innovation and competition?
Don’t diss the bankers
There are three types of bankers, but there is only one type you need.
Analyst report: Expectation versus reality for payments data monetisation
Identifying the data-led services that corporates want. Download for free!
