Features


Why change your core?

If you treat core transformation like a standard large project, your chances of success are slim.

Lessons from reality TV

For me, the big lesson was we might not be correct or justified in our thinking as much as we think.

A small scar

At the end of the day, you don’t know what will turn out to be the critical events in your life and career.

Randallisms

Your values and principles and convictions only matter when putting them to action is hard.

Red, red lines

Prepare for your meetings, and make sure you and your team are fully aware of the red lines you won’t cross.

My dollars matter

Branch closures hurt not only consumers, but also small businesses and their local communities.

Reflections on 2022

As we hurtle towards the end of the year, let’s take a look at how my forecasts for 2022 have turned out.

The empathy deficit

As the cost of living continues to rise, what will banks do? What should they do?

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