IDC Snapshot: Improving operational excellence and customer experience in retail banking
Organisations that have a common business and technology roadmap have had more success than those with separate plans.
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IDC Snapshot: Establishing operational resilience to achieve customer excellence
The ability to simplify & streamline tech supporting important business services, leading to better customer outcomes.
One more time, till you’ve got this
It’s time to pay it forward. To the next guy and gal.
Cloud: the new frontier in banking
Demystifying the move to the cloud is the first step to becoming more agile.
Report: The total economic impact of Appway Onboarding for wealth management
Increased revenues and improved efficiency for internationally operating wealth management firms and private banks.
Risky business
Everyone will have a part to play, but the risk teams will set the tone for what comes next.
How banks can balance UX and security amid a pandemic
How face-based biometrics and AI can deliver smooth digital onboarding and stamp out fraud.
Unfinishedness, by degrees
If you are looking for principles to navigate unfinishneess by, ask “who”.
White paper: Data integrity in an uncertain world – how to achieve operational resilience
How automating your data management processes can help reduce costs and eliminate the potential for human error.
Banks need a single brain
Every bank needs a single brain to anticipate the needs, wants and quirks of every customer.
White paper: Enhancing trust with AI-driven biometrics
Learn how to improve every aspect of the identity lifecycle with intelligent ID.
The revolution will be regulated
When it comes to digital adoption, the regulator has been the biggest driver of change in the more mature markets.
Buyer’s guide to modern web-scale backup & recovery
Providing guidance and assistance for IT professionals looking to re-evaluate their current data protection practices.
Magic mistakes and how to make them
Do everything in your power to minimise the avoidable mistakes and the impact of the less exciting omissions.
Streamlining manual processes amid COVID-19
Find out how to digitise manual documentation processes with Foxit Software.
After divorce comes engagement for banks
For a bank to engage with a customer, they need to go beyond the initial request.
A gift of shoes
Having walked in each other’s shoes you are both a little better at your job now.
Lessons for my younger self
Careers and lives barely work to plan. Even if you have one.
Webinar: Empowering your SME customers for the new digital normal with APIs and microservices
Real-life examples from Tide and THIS of how APIs and microservices have fuelled business transformation.
Almost soup
Optimism might get you out of your chair and striving for a better tomorrow, but it isn’t optimism that gets you there.
White paper: Rearchitecting and simplifying post-trade operations
How cloud and innovative tech adoption can help overcome challenges in post-trade operations.
Banking Technology July/August 2020 issue out now
Unlocking the benefits of open banking.
Report: A new decade of core banking transformation
A new FinTech Futures report examining the role of core banking in the industry today.
White paper: Three key trends driving financial services IT transformation
How financial institutions can become more customer-centric, leverage hybrid IT infrastructure, and avoid vendor lock-in.
How to prevent your cloud finances from sinking you during economic turbulence
Practical steps to establish and maintain a successful cloud financial management (CFM) strategy.
Living in a passive voice world
My frustration with organisations big and small “living in the passive voice” is not new.
Report: Five success factors for an ideal ISO 20022 migration
ISO 20022 represents an opportunity for banks to reinvent the way they operate.
Storytelling for introverts
For the extroverts of all hues, ethnicities, sexualities, identities and faiths, check on your introverted friends.
Friends in low places
If you want something done in a bank you don’t need friends in high places. You need friends in low places.
Banking Technology June 2020 issue out now
Real-time payments and fraud: balancing customer relationships and security.
Tell it cos it’s a good story
Why do all these dreamers and makers and poets work in banking transformation?
On getting a job, but finding love. Every bloody time.
I don’t know how to not care.
Another trip around the sun
For our next go-round the sun let’s cherish the things we have and work towards the things we miss.
Ask the expert: how can I improve my success rate creating partnerships?
What to do if you are struggling to reach the right decision-makers.
Unsolicited advice on unsolicited advice
Good advice is measured, informed & situation-specific. Our industry has thrived on producing generic postulations.
E-book: Are you using the best approach to verify customer identities?
Safely onboard more customers, supercharge your operations team, address identity AML & KYC compliance.
Banking Technology May 2020 issue out now
Hope springs eternal: discovering alternative lending in times of crisis.
White paper: The digitalisation of sell-side risk management
What are the latest trends in risk management for sell-side institutions and what shapes them?
Situation: not normal
Choose to act towards the next chapter. Choose to live each day of “not normal” as if more than survival is at stake.
The State of Digital Transformation in Financial Services 2020
Digital transformation today needs a balance between ongoing tech innovation and development of new skills.
