Worldwide


Banks! Stop fadding about – talk to customers

Is there an industry more obsessed with fads than banking?. Maybe it’s because it is such a follow-the-leader industry. Perhaps it’s because banking is a very me-too business with few (if any) real brand distinctions. Or is it simply that senior management is so obsessed with the needs of shareholders.

Is it safe to trust the machines?

Bank algos may superficially appear to be well-tested – but the process may be open to any number of unexpected flaws, according to Steve Wilcockson, industry manager at big data specialist firm MathWorks.

Big banking is watching you

Online retailers have become sophisticated at observing customer behaviour, and then marketing based on the individual’s inclinations and past actions. Now, banks are starting to do it too. That could lead to some interesting scenarios, according to Charles Radclyffe, chief executive officer at business intelligence consultancy BIPB.

Insights on the Bitcoin Brouhaha

On Nov. 27, the bitcoin was trading at a record $1,000. While some applaud its decentralized nature, others, including regulators, have become wary of its potential effects. We asked two analysts to square off with Viewpoints on the pros and cons of the volatile virtual currency.

Viewpoint: Why Bitcoin Is Going Gangbusters and Why It Matters

If Bitcoin manages to become wildly successful, it’s likely that several similar currencies will appear alongside it. The focus of hackers all across the globe will then surely turn to these anonymous stores of virtual value rather than to traditional account-based payments.

Voxsmart prepares cloud mobile voice recording service for banks

A new mobile voice recording service is being developed by UK tech company Voxsmart, which it claims is the first to automatically capture every type of communication on a mobile device so that it can be used for trading compliance purposes, including the FCA in the UK and Dodd-Frank in the US.

Breaking dawn: the new reality for the buy-side

Enlightened buy-side firms are facing the challenges of high-touch regulation, fragmented liquidity and ongoing cost pressures head on and developing new business models and approaches at every stage of their workflow.

ReD Partnership to Fight Fraud in Africa (Nov. 21, 2013)

ReD, a London-based provider of fraud prevention and payment services, has signed a five-year partnership agreement with Transact Connect to introduce ReD’s products and services to merchants and financial institutions throughout Sub-Saharan Africa, a region where payments industry experts believe much opportunity exists.

FIS: making a mark in mobile

Financial software giant FIS is sitting in the middle of the move to mobile, with its customers serving 21 million users. Doug Brown, senior vice president, e-banking, says that’s just the beginning.

Blog: Facebook Payments: Trust Is Worth More than ‘Likes’

If Facebook can garner trust from enough of its active users to adopt Autofill by Facebook, there are billions of dollars at stake. But, no one goes to PayPal to post baby pictures. No one congratulates 12-year-olds for winning a soccer game on Amazon. Facebook wandering into payments easily could be as awkward, especially as users become more leery of how their information is shared between Facebook and its partner sites.

FSAs Could Get Bump as Treasury Loses ‘Use-or-Lose’ Rule (Nov. 20, 2013)

The No. 1 barrier to consumer adoption of flexible spending accounts (FSAs) has been removed. The U.S. Treasury and IRS on Halloween announced they were changing their stance on the so-called “use-or-lose” rule, enabling consumers for the first time to rollover up to $500 from their FSAs instead of forfeiting those funds back to their employers.

Feds Continue to Weigh Virtual Currency’s Pros and Cons (Nov. 19, 2013)

“Virtual currencies have captured the imagination of some, struck fear among others and confused the heck out of many of us.” So said Sen. Tom Carper (D-Del.) yesterday during a hearing on virtual currencies, thus encapsulating the spectrum of opinion surrounding decentralized digital money, such as Bitcoin, which has garnered worldwide attention in recent months. […]

One Year in, Picture Bright for Photo Bill Pay Service (Nov. 19, 2013)

One Year in, Picture Bright for Photo Bill Pay Service Photo bill-payment service Picture Pay has gotten off to a strong start in its first year of operation, increasing its number of users by 17 percent month-over-month while seeing a 13 percent monthly growth in the number of bill payments processed, the company said this […]

NRF Forecast: Record Gift Card Sales; Digital and Coffee Gift Cards Hot (Nov. 18, 2013)

Gift cards once again are topping consumers’ 2013 holiday wish lists, with a twist: Santa will deliver more gift cards than ever via mobile devices and there will be plenty of caffeine for all, according to the National Retail Federation’s latest consumer survey forecasting a record $29.8 billion in total gift card spending. “As more […]

paysafecard Hits Australia with 12,000 Retail Partners (Nov. 18, 2013)

Austria-based e-voucher provider paysafecard group is expanding its services to Australia, the company has announced. Citing Down Under as “one of the world’s leading countries in terms of digital development,” paysafecard is launching there with more than 12,000 retail partners out of the gate. “We enter the Australian market with high expectations as we see […]

N.Y., Federal Regulators to Examine Virtual Currencies (Nov. 18, 2013)

New York State and federal officials plan to take a hard look at virtual currencies, such as Bitcoin, to determine whether they need to be regulated. The U.S. Senate’s Committee on Homeland Security & Government Affairs plans to meet this afternoon to consider how virtual currencies are affecting law enforcement and banking. Pay News will […]