Innovators’ Spotlight: SUBWAY (Franchise World Headquarters LLC)
The mega-chain goes mobile with many partners and a mobile app of its own with two key ingredients—convenience and loyalty.
Analysis
Viewpoint: Strategic Priorities for Success in Today’s Prepaid Environment
Changing times call for new priorities. Clients want a partner with a nimble organization and a flexible and feature-rich technology stack, but not at the expense of business and operational reliability.
Viewpoint: The Power of Push Marketing with Good Data and Analytics
Financial services providers have amassed mountains of data about customers, but what’s it worth? Real value comes from the analysis and timely application of knowledge through push marketing campaigns and ongoing product improvements.
Blog: A Soon-to-Be Must-Have: Biometrics Authentication for Customer Service
Apple Pay’s Touch ID application has pushed biometrics payments authentication into the mainstream. But biometrics authentication goes beyond fingerprint sensors, and voice biometrics authentication is one of the best ways to thwart identity fraud.
Times they are a changing – data analytics in the new era of capital markets
In 2015, organisations in the business finance solutions space are likely to spend significantly on business intelligence and analytics. This data goldmine can help organisations unlock hidden opportunities and insights
Financial services disruption – why I’m backing the banks
For banks, a race to remain relevant is on. In the past few weeks, Lloyds Banking Group has announced its intention to double-down on digital banking, closing branches and cutting costs. In the US, BBVA Compass announced that its agreement with startup Dwolla to offer real-time payment facilities to customers makes it the first mainstream bank to open its technology platform to digital developers like Dwolla
USPS Adds Blackhawk Network Gift Card Malls (Dec. 10, 2014)
Blackhawk Network this week announced a new distribution deal with the U.S. Postal Service, introducing the company’s gift card malls to select post offices in time for the holiday season.
U.S. and Europe Focus on Faster Payments, Quicker Access to Funds (Dec. 10, 2014)
NACHA, the Herndon, Va.-based electronic payments association, and the European Central Bank (ECB) independently are taking steps to speed up the payments process with the goal of same-day settlement.
Keep it personal – supporting customer-centricity with relevant financial products and services
Since the beginning of the global economic crisis, the financial services industry has faced challenges like never before. Headlines around bankers’ bonuses, PPI miss-selling and Libor manipulation have led to a lack of trust from consumers. In response, traditional banks need to join the new generation of financial service providers and their customers in their new natural habitat – online and on mobile.
The e-invoicing play for banks
The replacement of business processes based on paper documents with the exchange of information in electronic form is a highly beneficial global trend, and the competitiveness of Europe’s economic activity will benefit from this migration.
Banking on Big Data
The volume, speed and power of technology has transformed the Financial Services industry into one the most sophisticated data driven sectors in the global economy, allowing for the execution of complex global transactions at the push of a button. From high frequency trading to eCommerce to mobile banking, the financial sector is generating a huge amounts of data – in fact, almost too much data. Like individuals, institutions are facing an information overload that is limiting the promise and opportunity of technology.
Viewpoint: The EU Payments Package Puzzle
Debate on the EU Payments Package, composed of the revised Payment Services Directive and the Regulation on Interchange Fees, recommenced in Brussels on Nov. 19. Although the two pieces of legislation are part of one “package,” they’re at different stages in the legislative process, and depending on how they progress, the transition into law could be smooth for the industry—or not.
What are bank’s requirements for next generation analytics?
Today’s consumers have high expectations − and for good reason. They have become accustomed to, and in today’s connected world, demand, anytime/anywhere access to the products, services, and information they desire and need
Middle men – the new aces in the derivatives deck
In today’s high-risk, cost-conscious world, buy-sides are demanding the next step in straight-through-processing, becoming increasingly impatient with the multiple screens and manual workarounds they’ve been presented with to date. Those FCMs that can meet this need will immediately become more competitive and create clear distance from those that lag behind.
Using technology to drive business agility in a volatile environment
As business process operations enter a new capter of accelerated transformation, technology services are not just a critical component for financial services firms – they are the business itself.
Viewpoint: CFPB Issues Prepaid Account Study
Simultaneously with the release of its 870-page prepaid account proposal last week, the CFPB issued a “Study of Prepaid Account Agreements.”
Industry Leaders Outline Fraud-Fighting Techniques to U.S. Senate (Nov. 20, 2014)
Prepaid industry leaders, which included representatives from InComm, Blackhawk Network and Green Dot, met with members of the U.S. Senate Special Committee on Aging during a hearing yesterday to outline how they’re working to prevent fraudsters from using prepaid debit cards to swindle consumers, particularly phone scams perpetrated against the elderly.
European banking industry under the competition and regulatory spotlight
It has been a busy week for the banking industry. The first big news was the publication of a comprehensive health check of 130 large European banks by the European Central Bank, which was commissioned in response to the sovereign debt crisis in the Eurozone. Brussels lauded the latest investigation as the most intense scrutiny that European banks have ever been put through.
EU Debate on Payments Package Starts Nov. 19 (Nov. 18, 2014)
Debate over revised European payments legislation, including interchange reforms, is set to begin in Brussels tomorrow.
A movement for change
Fintech innovation gets a lot of press, but there is a lack of co-ordination. Innovate Finance’s Claire Cockerton tells David Bannister how her organisation aims to change that
Banking and biometrics – a whirlwind romance?
As Bob Dylan, famously sang, The Times, They Are A-Changin’. Once, the tools required to carry out a bank raid usually comprised a shotgun, old stockings and a bag labelled “swag”. Today, it’s a laptop, computer programming skills and patience. And the nature of the crime is changing too – previously, the goal was often to get away with a few thousand pounds, before lying low for a while. Now, the “prize” sought may be the theft of millions or the personal details of thousands, to be then sold on.
CFPB Issues Prepaid Account NPRM: Converging Prepaid into Bank Regulation Mainstream
My original intent, based on attending the field hearing in Wilmington, Del., this morning, was to summarize the key elements for publication today. But, that won’t happen. The 870 pages that comprise the NPRM suggest why it took the CFPB extra time to create and why it will take industry time to understand everything the NPRM covers and, of course, the implications of the proposed rules.
Viewpoint: All I Want for Christmas Is a Gift Card
Blackhawk Network research reveals the reasons consumers selected gift cards as No. 1 on their wishlists for the eighth year in a row, and why gift givers are catching up to what recipients really want.
Viewpoint: Must-Have Features to Drive M-Banking Adoption and Usage
Consumers who use digital channels for their banking conduct more transactions per month than those who don’t but are less expensive to service. Maximize your m-banking adoption and usage with features that move the needle.
Letter from the Editor: Back in Action
It’s an odd juxtaposition that the day before our nominations are due for the 2015 Paybefore Awards, the CFPB is holding a field hearing on prepaid. My hope is that the visionaries that make Paybefore Awards a remarkable annual event also make their voices—and those of their customers—heard, as the rules go from proposal to regulation.
CFPB Field Hearing: Responding to NPRMs Is Everyone’s Business
We have the opportunity to make a difference, to be part of the process and to influence the outcome of prepaid regulations.
Consumer Reports Names Best Prepaid Cards (Nov. 12, 2014)
On the eve of the CFPB’s field hearing on GPR cards (and the rumored release of its GPR notice of proposed rulemaking), Consumer Reports has named the “best” GPR prepaid cards.
CFPB Field Hearing: Reg. E Error Resolution Is Everyone’s Business
If you’re a third-party service provider to prepaid issuers, don’t overlook your Regulation E error resolution
responsibilities. Here are five topics to think about.
Middle office takes centre stage as Europe moves to T+2
The introduction of T+2 has marked another milestone in the effort to reduce systemic risk for firms trading European securities. But what about other asset classes, such as derivatives? The inconvenient truth is that the world of derivatives, which some view as a much riskier investment choice, lags a long way behind equities in terms of operational efficiency.
The Bancorp Opens Office to Industry Reps Attending CFPB Field Hearing (Nov. 11, 2014)
The Bancorp is inviting all industry representatives traveling to the CFPB field hearing on Thursday to use its complimentary workspace, which it created to make the trip more convenient and collaborative.
Treasury, FinCEN Seek Balance between Doing Business and Compliance (Nov. 11, 2014)
The U.S. Treasury and FinCen are addressing the importance of money services businesses (MSBs) to the financial system in the wake of reports that banks are refusing to do business with categories of companies, such as remittance companies and check cashers, because of the perceived risk of doing business with them following government agencies’ aggressive efforts in fighting money laundering.
Financial innovation in emerging markets
Earlier this month, the Ecuadorian Government announced its plans to introduce a digital currency, the first of its kind globally. In a country where 40% of citizens don’t have a bank account according to The Economist, this has the potential to transform banking and allow companies to gain access to those without a bank account for the first time
IT teams need to address the challenges facing UK banking
The challenger banks are coming of age. Aldermore, the UK’s fastest growing bank, is rumoured to be preparing for its IPO, just like OneSavings Bank, which was the first bank to list on the stock exchange since Bradford & Bingley in 2000.
IT skill shortage boost salaries as demand picks up
The fintech start-up sector and renewed spending by larger firms are combining to create a demand for IT skills that is outstripping supply in some areas. Cyber-security, big data, business intelligence and application development skills are all in demand.
Banking on a holistic approach to combating financial crime
Fraud and financial crime are growing substantially in their nature and complexity as we continue to evolve into an ever more connected world. New technologies, particularly the spread of mobile devices, have opened up different avenues of attack for technically sophisticated and well organised gangs of fraudsters and criminals. The social and economic costs of organised crime in the UK alone are estimated to be £24bn, of which £8.9bn are associated with fraud.
Brett King preaches the “good news” of mobile banking
Banks need to stop trying to exploit customers and start actually helping people, according to Brett King, chief executive at Moven. Instead of getting people to max out their credit card, a progressive bank should use smartphones and Big Data to help the consumer with the little things.
Hollywood Sharia Law controversy rekindles Islamic finance debate
Controversy over Sharia Law reached Hollywood recently as protesters boycotted the glamorous Beverly Hills Hotel over a tough new code introduced by the hotel’s owner, the Sheikh of Brunei. More prosaically, bankers remain divided over how best to respond to demand for Sharia-compliant banking.
Money20/20 Keynote: Lawsky Floats ‘Transitional’ BitLicense for Startups (Nov. 3, 2014)
During a Money20/20 keynote, New York State Superintendent of Financial Services Benjamin M. Lawsky raised the possibility of a new addition in the proposed rules; licensing specially designed for virtual currency startups.
CFPB Field Hearing Announced: Is the GPR NPRM on Its Way? (Oct. 30, 2014)
Yesterday the CFPB posted on its Website the announcement of its next field hearing, 11 a.m. EST, Thursday, Nov. 13, in Wilmington, Del.
Study: Rate of Un/Underbanked U.S. Households Still Hovers around 28% (Oct. 30, 2014)
While more than a quarter of American households still were either unbanked or underbanked last year, as was the case in 2011, the proportion of unbanked households declined to 7.7 percent or 9.6 million households, compared with 8.2 percent in 2011, according to the latest report from the FDIC.
