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Customer Experience/CX & User Experience/UX
US fintech PayEm bags $220m in funding
The funding came from Viola Credit, Mitsubishi Financial Group, Collaborative Fund, and others.
US fintech DailyPay lands $260m funding to fuel growth
The company will look to boost domestic growth, expand internationally and invest in product innovation.
Video: Envestnet at Money20/20 USA – Harnessing data to improve financial wellness
We chat with Farouk Ferchichi and Eric Jamison of Envestnet about the importance of data aggregation.
Building a future-ready bank
What’s the formula to create a future-ready bank that stays digitally relevant to its customers?
United Heritage Credit Union taps NCR for ATM-as-a-Service solution
The credit union will have access to the full suite of ATM capabilities offered by NCR’s ATMaaS solution.
Royal Bank of Canada innovates from the inside out
Over the past five years, RBC has been transforming its five business lines to ensure digital relevance.
Get recognition at this year’s Banking Tech Awards USA
Nominations for the 2023 awards are now open – apply today!
Alipay partners Splitit for ‘pay after delivery’ offering
The service will initially launch in Germany, France and Spain, with plans to expand into other global markets.
How Drip Capital is simplifying trade financing for SMBs in emerging markets
FinTech Futures chats with Pushkar Mukewar, founder and CEO of Indian fintech Drip Capital.
2023: the final countdown for incumbents versus challengers
If incumbents fail to adapt in 2023, challengers could gain the lion’s share of the market once and for all.
PayQuicker appoints Nazuk Jain to lead product development
Jain will build out the firm’s product team and manage its expanding product roadmap.
Embedded finance to lead the way in 2023 fintech innovation
Over 2023, financial services will continue to become more digital, accessible and decentralised.
L&N Federal Credit Union taps Jack Henry for tech upgrade
With Jack Henry’s tech, L&N FCU plans to continue expanding its services while maintaining its “hyper-local approach”.
Financial institutions will need to redefine their risk-based strategies in 2023
In 2023, FIs will look to strengthen their approach to fighting financial crime.
What’s next in fintech? Three predictions for 2023
Here are three trends that will drive the next wave of innovation in fintech.
Ten fintech predictions for the year ahead
2023 will be another year of fintech innovation and growth.
Personalisation in banking
Banks can deliver personalisation through a more contextual customer journey.
Top five fintechs and neobanks of 2022
FinTech Futures takes a look back at some of the year’s top new fintechs and neobanks.
FinWise Bank taps Finastra for core banking solution
FinWise says it selected Finastra to propel its banking business and build on its fintech partnership lending programme.
eBook: The gap in financial services and customer service innovation
There is a major gap between customer satisfaction perception by financial organisations and the reality.
Webinar: Achieving service excellence with Salesforce for retail banking – UMB Bank use case
UMB Bank shares its experience of migrating to Salesforce and the impressive results.
eBook: Financial services – embracing a new service model for the digital world
Customer service transformation in the digital world is accelerating – here’s what it means for banks and FIs.
Mechanics Cooperative Bank selects Finastra’s Payments To Go solution
The bank is expanding its partnership with Finastra to introduce new business payments services.
VRPs will have their Netflix moment – it’s only a matter of time
Enabled by open banking, VRP is the Netflix to direct debit’s dusty VHS player.
FinTech Futures Jobs: This is how to job search in 2023
Explore thousands of open roles on the Fintech Futures Job Board today.
Visa to invest $1bn in Africa to boost digital transformation
Visa says the move will enable “greater access” to digital payments in the region.
Dataiku bags $200m Series F funding at $3.7bn valuation
The new investment brings Dataiku’s total capital raised to date to approximately $600 million.
Accounting automation platform Vic.ai bags $52m Series C funding
With the new funding, Vic.ai plans to introduce a host of new features on its platform.
What the FinTech? | S.3 Episode 19 | Canada’s evolving banking landscape
In this episode, we’re joined by Amreen Sodhi, head of digital product, payments and loyalty at Scotiabank.
Banking Tech Awards USA will be returning for a second year
Nominations for the 2023 awards are now open.
Reflections on 2022
As we hurtle towards the end of the year, let’s take a look at how my forecasts for 2022 have turned out.
Deutsche Bank partners Nvidia to advance the use of AI in financial services
The two firms aim to develop applications that will improve risk management and boost efficiency.
What the FinTech? | S.3 Episode 18 | Online payments and personalisation
In this episode of the podcast, we’re joined by Kirsty Morris, managing director at Barclaycard Payments.
Corporate payments fintech Onbe hires new CTO, CFO to drive growth
Brent Coles joins as chief financial officer while Suresh Kumar is Onbe’s new chief technology officer.
Santander UK picks NCR to run its self-service ATM network
NCR will upgrade, connect and run Santander UK’s network of more than 1,700 ATMs.
What the FinTech? | S.3 Episode 17 | What’s next for BNPL?
In this episode of the podcast, we’re joined by Gaurav Sethi, chief product and strategy officer for Citizens Pay.
White paper: Choosing a digital experience platform (DXP) for insurers
Find out how a DXP will transform your insurance business and consolidate your role in a changing marketplace.
HDFC Bank taps Flywire for digital educational payments experience
The integration will provide a fully digital checkout experience for Indian students to make transactions.
Effective ways to improve and expand digital payment methods for businesses
Introducing digital payment methods and ensuring adoption can be a challenge many businesses find daunting.
