Customer Experience/CX & User Experience/UX


News, intelligence and resources on the global fintech industry including topics such as customer experience/CX & user experience/UX.

Cartoon: Hold, please…

AI tech is reducing the likelihood that any of us will soon talk to a live customer support agent.

State of play: banking

Banks are facing a myriad of challenges, from transformative technological shifts to increasing competition.

State of play: payments

Today, consumers have more options than ever to make payments. So which method will ultimately win?

1 2 3 21