The future of client onboarding
Every interaction that your customer has with you is an opportunity for you to make an impression.
Customer Experience/CX & User Experience/UX
The forgotten generation: driving digital adoption with older customers
Everyone – regardless of their age, would like a good user experience.
How people-first branding is giving fintech start-ups the edge
People-first branding in fintech is a clear differentiator in a fiercely competitive market.
Big boy problems: the challenger banks’ challenge
In the disruption era, disintermediation is the big boys’ loss for sure, but not necessarily the disruptors’ gain.
Disruption on its way, are banks ready?
A disruption is typically an opportunity long before it becomes a threat.
Getting user centricity right: it’s all about you
It is truer than true! There is no one alive who is you-er than you!
HR, the secret weapon of banking
HR is not a support function but a driving force!
Three big trends on display at FinovateSpring 2018
FinovateSpring is a little less than a month away.
Is voice the next UI?
Theodora Lau discusses what the future might look like for fintech and brands.
Customer experience at the centre of innovation agenda
Innovating is the only way to stay ahead in today’s dynamic marketplace.
Online security and user experience: finding the balance
Recent hacks and data breaches have shown that cybercriminals are tenacious, smart and well resourced.
Understanding consumer intent is the path to customer loyalty
Building loyalty means delivering convenience. But this means more than just delivering more sophisticated digital services. It means delivering a superior customer experience in every way the consumer interacts with your business.
Sibos 2017: embrace the change or get out of the way!
At today’s (18 October) panel discussion at Sibos, user experience (UX) and organisational culture were put to the fore. What does it take to create a simple yet meaningful UX? And what role does an organisational culture play in it?
3 Ways to Drive User Experience Success and Value
Designing the user experience consumers expect in digital banking is less about seeing what sticks and more about seeing what stands up to real-world human examination and use.
Getting to experience thinking
“We’ve got a great idea we think you’re going to love.” Despite its manifest flaws, this is the approach that has long dominated the development of new products and services. While introducing products that people love is an exemplary goal, real omniscience has proven to be distressingly rare.
Will 2017 be the year financial services improve their UX?
2016 has been a big year for user experience (UX). The web, as a whole, became easier to use, apps became more intuitive, and services became a lot more engaging and purposeful. But could the same be said for financial services? Perhaps…
Say Cheese! Video ID Verification for Banks Gains Popularity
Austria’s Erste Bank und Sparkassen can now verify new customers via video—a form of customer onboarding that is gaining popularity among financial institutions because of its relatively low cost.
Cognizant to acquire digital agency Mirabeau
Amsterdam-based digital marketing and customer experience agency Mirabeau and its 260 staff will join Cognizant’s digital business once the acquisition is completed.
Is customer loyalty dead in banking?
In an age of increasingly high consumer expectations, driven by ever increasing customer choice, the term “customer experience” has become more than a simple buzzword. Used as a key brand differentiator for all types of industries, it has emerged as a crucial tool in driving customer loyalty in the long-term. Irrespective of whether you are […]
The hare and the tortoise: racing ahead in customer experience
Sid Parashar, SVP of client relations and strategic account management, Firstsource Solutions, asks if traditional banks are now ready to take on the new kids on the block when it comes to customer communications. As the banking industry emerges from one of the most transformative periods in its history, it has been a trying time […]
eBook: Adventures in consumer lending – the quest of the five lending jewels
Explore how you can turn challenges into opportunities across five major use cases in consumer lending.
