Yorkshire Building Society opts for OutSystems
UK-based Yorkshire Building Society has selected OutSystems and its integrated development environment for customer-facing ecommerce and mobile applications.
The project will involve what OutSystems is calling a “significant update” to Yorkshire Building Society’s back office systems.
According to the vendor, a newly installed digital platform will provide a more immersive customer experience, and “vastly” increase security. It estimates that the building society will save £600,000 a year as a result.
“We were looking to address a range of specific requirements when we started working with OutSystems, chiefly how we could better service our customers with additional functionality through our e-commerce platform, which was approaching end-of-life,” says Ant Warrington, director of digital and innovation at Yorkshire Building Society.
“We also wanted to streamline our employees’ internal workflows and processes to improve overall efficiency throughout the business.”
Garry Larner, regional director, financial services and insurance at OutSystems, adds: “Extending the self-serve capabilities of Yorkshire Building Society’s technology to alleviate the load on its branches and call centres was a key KPI for the organisation.”
“We’re happy to help the society take that digital step forward, helping them to remain a leader in an extremely competitive market.”
Yorkshire Building Society is the third-largest building society in the UK with three million members and 143 branches across the country. It holds assets of £43.3 billion.