Nebraska’s Pathway Bank enters world of video banking with POPi/o
Pathway Bank is now offering video banking, partnering with POPi/o’s video chat platform to create a virtual branch experience.
Already working with US banks and credit unions in California, Idaho, Nevada and New York, as well as Canada, Pathway Bank claims to be the first in its state to use the software, although POPi/o’s website also lists Nebraska credit union Cobalt as a current client.
The independent community bank will now be able to offer customers virtual appointments using their mobile devices or laptops.
POPi/o’s founder & CEO, Gene Pranger, created the concept of video banking in 2008 with the Interactive Teller Machine (ITM), which saw the evolution of the uGenius platform.
The new adopter Pathway Bank, which has an estimated $167 million in assets, can now facilitate in-video deposits and transactions, document approvals and applications, secure document exchanges, ID verification and general account management.
The bank’s president, Tom Emerton, says the video feature makes it “even easier for customers located across the country” to build “a deeper connection” with the its team.
“No matter where our customers are – if that’s from a corn field, a university campus, a corporate office or from home – this solution is designed to benefit every person and business we serve,” Emerton continues.
In the US, local banks add to the small business economy which employs the majority of Americans. With almost 50% of all business loans coming from community banks according to CNBC, these local relationships between community banks and small businesses underpin the county’s wealth.