DBS and digitalisation: what the West can learn from the East
“Meaningful innovation is the true litmus test,” says DBS’ Shee Tse Koon.
Chatbot
News, intelligence and resources on the global fintech industry including topics such as chatbot.
Wells Fargo partners Google Cloud for AI virtual assistant, Fargo
Fargo will leverage Google Cloud’s conversational AI platform Dialogflow to offer personalised banking tips.
Webinar: Conversational banking – delivering disruptive technology in a non-disruptive way
Intelligent virtual assistants powered by cutting-edge conversational AI are creating the future of banking experience.
US fintech Bankjoy appoints Michael Carroll as its new CTO
Carroll will oversee the development of technology, supporting Bankjoy’s digital service ecosystem.
Why skimping on speech AI technology could cost banks billions
Digital resolution of customers’ inquiries can drive significant cost savings for banks.
US fintech funding round-up: Deposits, Highline & Kasisto
The latest recipients of funding in the US fintech space.
Enhancing customer engagement in financial services with AI
AI has had an immediate impact on how customers engage with financial organisations.
Credit unions comms platform Eltropy acquires video banking tech firm POPi/o
Together, Eltropy and POPi/o serve more than 400 credit unions in the US.
Chat commerce platform Clickatell raises $91m Series C to boost expansion plans
Clickatell says chat is the largest digital platform in the world, with 7.7 billion users.
Digital twins in the metaverse
As we rush headlong into virtual worlds in the metaverse, the concept of digital twins will become more conspicuous.
White paper: The innovator’s guide to the digital-first contact centre
Social and messaging are well on their way to become mainstream contact centre channels.
Reimagining customer experience in financial services
Utilising the cloud can help banks get customers to the right person at the right time.
What I learned from a chatbot about the future of digital banking
We ought to abstract tech away from the schema and focus solely on people.
Revolut withholds $90,000 from investment manager with “no real response” for months
An investment manager’s battle to receive his $90,000.
Transforming the debt collections experience with self-service
The more intelligent collections virtual agents are, the more positive an impact they can have.
Overcoming data sourcing issues when testing finance virtual assistants
These testing challenges inherent to AI systems are compounded by data access issues.
Video: Top fintech stories this week – 14 February 2020
FinTech Future’s weekly news round-up.
Kasisto increases Series B funding round to $22m
The additional $7 million came from Napier Park Financial Partners.
From data to decisions: The rise of AI in retail banking
But first, banks need to de-silo their data and create a single data universe.
The desktop of 2020 and beyond
Clearly, these desktop application integration platforms need to evolve too.
eBook: 5 AI solutions every retail bank needs
Download the DataRobot ebook today
FinovateFall 2019: AI, ML, robotics and digital first
Three exciting days in New York witnessing the latest and greatest from over 70 fintechs.
White paper: How banks are winning with AI and automated machine learning
Discover how estimating the risks or rewards of making a particular loan has become faster and easier
Live webinar: Why operational excellence in payments is critical to your future success
Register to the Red Hat fireside chat live from Sibos!
Solution brief: Five benefits of open banking
Open banking is more than a one-off API. It’s a complete API strategy. Learn the 5 key benefits.
White paper: Enabling PSD2-compliant fraud monitoring with OneSpan risk analytics
Learn more about PSD2 with OneSpan now!
White paper: The architect’s guide to digital core banking in the cloud
Download the Five Degrees white paper now
White paper: How to scale a fintech
Download the GoCardless white paper now
Manulife Bank deploys Kasisto’s AI chatbot
Talk with a robot for all your banking needs.
Conversational AI firm Clinc raises $52m
The Series B round brings the Ann Arbor, Michigan-based fintech’s total capital to $60 million.
Banking on CX leadership?
Practical steps and examples of how to deliver differentiated, superior customer experiences.
ABN AMRO joins investors helping Tealium target global expansion
Tealium’s AudienceStream platform connects customer data in one place.
Appian World 2019: why banks need low-code tech
Revolutionising call centres, and harnessing AI to address challenges such as the demise of Libor.
Webinar: Collaboration is key to digital banking
Sign up to hear from our leading panel of financial and technology companies!
Beyond bots: real conversations for a meaningful customer experience
In our rush to digitally transform, it seems we’ve tried to automate the human, rather than humanise technology.
White paper: Artificial intelligence for executives
Learn how to integrate AI into your organisation with this SAS white paper
I.T. (insurance technology) had to be you
The sector should fall in love with tech that will bring it closer to customers, creating collaboration and trust.
Webinar: The ROI of AI – Converting conversational AI into revenue for banks
Learn how to increase customer lifetime value, customer retention and reduce costs
BBVA picks penguin-powered AI advisor with $9m funding
Bank’s Propel Venture Partners leads Series A in Charlie chatbot.
Sibos 2018: separating the myth and reality of AI in financial services
Where can the artificial intelligence tech have the greatest impact?
#Malaysian #fintech @myhellogold winds down #corebusiness Malaysian fintech #HelloGold is winding down its core bu… twitter.com/i/web/status/1…
#Crypto firm @LunoGlobal #laysoff 35% of its #workforce Global #cryptocurrency firm #Luno has cut its workforce by… twitter.com/i/web/status/1…
#FinTech Futures: Top five stories of the week – 27 January 2023 Here’s our pick of five of the #topnews stories f… twitter.com/i/web/status/1…
#US #frauddetection #startup @inscribeai raises $25m in #SeriesB funding fintechfutures.com/2023/01/us-fra… #b2b #fintech
. @commerzbank files lawsuit against @EY_Banking over €200m @wirecard losses fintechfutures.com/2023/01/commer… #fintech… twitter.com/i/web/status/1…
New #podcast episode out now! 🎙 What the FinTech? | S.4 Episode 1 | Bankers like us We’re joined by @LedaGlyptis… twitter.com/i/web/status/1…
#FinTech Futures #Jobs: If you want to become a leader, become a feedback magnet first fintechfutures.com/2023/01/fintec…… twitter.com/i/web/status/1…
#ICYMI #fintech funding round-up: Twinco Capital, Architect and more fintechfutures.com/2023/01/icymi-… #sme #startup #blockchain