Chatbot

News, intelligence and resources on the global fintech industry including topics such as chatbot.

White paper: The innovator’s guide to the digital-first contact centre

Social and messaging are well on their way to become mainstream contact centre channels.

Reimagining customer experience in financial services

Utilising the cloud can help banks get customers to the right person at the right time.

What I learned from a chatbot about the future of digital banking

We ought to abstract tech away from the schema and focus solely on people.

revolut

Revolut withholds $90,000 from investment manager with “no real response” for months

An investment manager’s battle to receive his $90,000.

Transforming the debt collections experience with self-service

The more intelligent collections virtual agents are, the more positive an impact they can have.

Overcoming data sourcing issues when testing finance virtual assistants

These testing challenges inherent to AI systems are compounded by data access issues.

Video: Top fintech stories this week – 14 February 2020

FinTech Future’s weekly news round-up.

Kasisto increases Series B funding round to $22m

The additional $7 million came from Napier Park Financial Partners.

From data to decisions: The rise of AI in retail banking

But first, banks need to de-silo their data and create a single data universe.

The desktop of 2020 and beyond

Clearly, these desktop application integration platforms need to evolve too.

eBook: 5 AI solutions every retail bank needs

Download the DataRobot ebook today

FinovateFall 2019: AI, ML, robotics and digital first

Three exciting days in New York witnessing the latest and greatest from over 70 fintechs.

White paper: How banks are winning with AI and automated machine learning

Discover how estimating the risks or rewards of making a particular loan has become faster and easier

Live webinar: Why operational excellence in payments is critical to your future success

Register to the Red Hat fireside chat live from Sibos!

Solution brief: Five benefits of open banking

Open banking is more than a one-off API. It’s a complete API strategy. Learn the 5 key benefits.

White paper: Enabling PSD2-compliant fraud monitoring with OneSpan risk analytics

Learn more about PSD2 with OneSpan now!

White paper: The architect’s guide to digital core banking in the cloud

Download the Five Degrees white paper now

White paper: How to scale a fintech

Download the GoCardless white paper now

Manulife Bank deploys Kasisto’s AI chatbot

Talk with a robot for all your banking needs.

Conversational AI firm Clinc raises $52m

The Series B round brings the Ann Arbor, Michigan-based fintech’s total capital to $60 million.

Banking on CX leadership?

Practical steps and examples of how to deliver differentiated, superior customer experiences.

ABN AMRO joins investors helping Tealium target global expansion

Tealium’s AudienceStream platform connects customer data in one place.

Appian World 2019: why banks need low-code tech

Revolutionising call centres, and harnessing AI to address challenges such as the demise of Libor.

Webinar: Collaboration is key to digital banking

Sign up to hear from our leading panel of financial and technology companies!

Beyond bots: real conversations for a meaningful customer experience

In our rush to digitally transform, it seems we’ve tried to automate the human, rather than humanise technology.

White paper: Artificial intelligence for executives

Learn how to integrate AI into your organisation with this SAS white paper

I.T. (insurance technology) had to be you

The sector should fall in love with tech that will bring it closer to customers, creating collaboration and trust.

Webinar: The ROI of AI – Converting conversational AI into revenue for banks

Learn how to increase customer lifetime value, customer retention and reduce costs

BBVA picks penguin-powered AI advisor with $9m funding

Bank’s Propel Venture Partners leads Series A in Charlie chatbot.

Sibos 2018: separating the myth and reality of AI in financial services

Where can the artificial intelligence tech have the greatest impact?

Finn.ai raises $11m in Series A funding round

Canada-based developer of AI-powered virtual assistant tech lands $11m.

Bank Independent launches AI-enabled voice banking

New tech makes Bank Independent “a trailblazer among community banks”.

Virtual money assistant Cleo really gets $10m funding

The “Siri of personal finance” speaks about its Series A investment.

Webinar: Overpromised & Underdelivered – Common Misconceptions About AI for Banking

Tuesday, 9 October. Register now!

The case for conversational banking

Adopting AI is a way for banks to create much more engaging experiences and solve a number of customer problems.

Core components of an AI programme

Don’t be afraid to start small.

Disruption on its way, are banks ready?

A disruption is typically an opportunity long before it becomes a threat.

Microsoft

Microsoft acquires Semantic Machines for conversational AI starter

Ambitions to make chatbots sound more human and less like robots.

FinovateSpring 2018 Best of Show winners announced

Congratulations to the five companies whose live demonstrations wowed the Finovate crowd!

Infographic: unlocking the potential of chatbots

Showing how chatbots can improve user experience in e-commerce.

1 2 Next »