Video: N26 at FinovateEurope 2023 – The evolution of AI in banking
At the FinovateEurope 2023 conference in London, FinTech Futures sat down with Jean-Pierre Sleiman, head of digital operations at N26, to discuss how artificial intelligence (AI) applications such as conversational AI and generative AI have disrupted the financial services sector and how the tech could evolve going forward.
Watch the video to discover:
- How banks may be looking to tap into generative AI technology following its explosion in popularity.
- The evolution of conversational AI and the work being done to boost its accuracy.
- How N26 has utilised AI technology with its own chatbot, Neon, and whether we could eventually reach a time where all digital interactions are automated.
You can find more FinTech Futures video interviews here.
N26 should be the last institution to talk about AI on this planet. There is nothing intelligent about N26 chat bot. I have been N26 customer and it is the most abysmal experience of my life. Their chat bot is the most useless thing ever. OK, next to customer support of N26 in general. They literally can not solve basic issues.
Have you even tested their chat bot before doing this interview? The most useless thing on this planet.