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Salesforce
eBook: The gap in financial services and customer service innovation
There is a major gap between customer satisfaction perception by financial organisations and the reality.
Webinar: Digital lending 2.0 – fulfilling new customer expectations through technology
Rocket Mortgage, Five Star, Salesforce discuss how technology can help address the challenges lenders face.
Webinar: Achieving service excellence with Salesforce for retail banking – UMB Bank use case
UMB Bank shares its experience of migrating to Salesforce and the impressive results.
eBook: Financial services – embracing a new service model for the digital world
Customer service transformation in the digital world is accelerating – here’s what it means for banks and FIs.
White paper: How mortgage-as-a-service levels the playing field for minority and first-time homeowners
How industry leaders leverage mortgage-as-a-service to increase minority and first-time homeownership.
What comes after cashless?
Data lies at the heart of the financial services sector’s digital transformation.
Revolut teams up with Salesforce to help grow business
Revolut says it will make use of Salesforce technology to power Revolut Business operations.
UK challenger Monument partners with Mambu, AWS & Accenture
“Monument concluded that no appropriate single solution existed”.
Caixabank inks deal with Salesforce to bring CRM to digital banking
The companies signed the agreement at Salesforce’s Dreamforce event.
Pacific Life partners with Salesforce for digital transformation
The NextGen CRM program assists the insurer's sales, service and marketing teams.
Salesforce invests in nCino
Cloud-based banking tech vendor nCino has reeled in investment from Salesforce Ventures.
Salesforce, IBM and Google relationship status: it’s complicated
It’s like cloud provider kindergarten! Everybody’s special!
Cloud market soared to $180bn in revenue in 2017 – study
A 24% year-over-year increase, according to new research by Synergy Research Group.
Are Amazon and Salesforce ditching Oracle?
If you say mean things about the other children, they won’t want to play with you.
AWS and Microsoft Azure lead $35bn public cloud market
Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) continue to grow.
Google joins with Salesforce to mix online, offline customer analytics
Google’s enterprise momentum is building, as Google and Salesforce have combined online and offline analytics, reports Enterprise Cloud News (Banking Technology‘s sister publication). Google also becomes a preferred Salesforce infrastructure partner – but not the preferred infrastructure partner, a Salesforce executive noted carefully. The analytics collaboration will allow enterprises to aggregate analytics for both online […]
Salesforce doubling down on AI
A little over a year ago, Salesforce introduced Einstein, making a huge bet that artificial intelligence (AI) would play a major role in the future of information technology. Now, the CRM giant is doubling down on that bet, reports Enterprise Cloud News (Banking Technology’s sister publication). At the start of its annual Dreamforce conference in […]
Salesforce launches CRM/IoT starter kit
Salesforce is stepping up its internet of things (IoT) game, launching a low-code service to help enterprises get started using IoT to improve customer relationships.
Use the Salesforce Luke… for your retail banking
Salesforce has unleashed “Financial Services Cloud for Retail Banking”, a new application that lets bank employees have a “complete view” of their customers and work collaboratively. New features in the application comprise a retail banking data model and console. This includes all customer data – such as bank accounts and personal identification documents – which […]
Salesforce uses AI to anticipate your sentiments and intentions
Salesforce has upped its efforts in the artificial intelligence (AI) world, introducing three new features for developers in its continued quest to “democratise” the technology.
Case study: Valley National Bank – cloud atlas
Valley National Bank, a $23 billion regional bank holding company headquartered in northern New Jersey, is undertaking a widespread technology refresh to improve customer experience and profitability.
S&P Capital IQ launches Salesforce app
Financial data and analytics specialist S&P Capital IQ has launched a new app on the Salesforce AppExchange designed to enable sales, marketing and other professionals to rapidly identify, research and vet potential new business clients and partners.
Put trust in the cloud says Islamic Bank of Britain COO
Banks should not be afraid to go further and faster in their adoption of cloud computing, says Mohamed Gamil, chief operating officer at Islamic Bank of Britain.
