Providence FCU taps Mahalo Banking for digital banking upgrade
Providence Federal Credit Union, based in Milwaukie, US, has tapped Mahalo Banking to upgrade its mobile and online banking experience.
Based in Michigan, Mahalo Banking’s solutions are specifically designed for credit unions. Utilising its platform, Providence FCU aims to create “a more unified interface” and enable its members to easily navigate between the credit union’s digital channels and access features either online or on mobile “without disruption”.
As part of the upgrade, Providence FCU aims to introduce new features onto its platforms, including a live chat option for 24/7 assistance, and a new personal finance management tool that can help members evaluate their spending habits and boost their financial wellbeing.
Denny Howell, co-founder and COO of Mahalo Banking, says the firm’s focus remains on “designing an interface that enhances the overall digital experience with customised touches, ultimately enabling the credit union to always meet the changing needs of their membership base”.
Established in 1962, Providence FCU is a non-profit financial institution catering to caregivers and care workers, serving more than 16,000 members in the healthcare industry. It aims to improve financial wellbeing for people in this industry by offering them affordable interest loans, higher savings yields, lower fees and free multilingual financial advice.