The Philippines’ UnionBank taps NCR to manage its ATMs
UnionBank of the Philippines, the country’s ninth largest bank, is to adopt US enterprise technology provider NCR Corporation’s ATM-as-a-Service solution as part of its drive to enhance its self-service banking operations.
The bank has transferred the management and operation of its 400 ATMs over to NCR with the aim to bring its 10 million-plus retail banking customers “enhanced availability, improved uptime and expanded capabilities” when using the machines.
NCR’s end-to-end ATM service includes cash, transaction and software management, ATM operations, ATM deployment, compliance, cybersecurity and back-office coverage.
For UnionBank, the arrangement will enable it to deliver new digital features to its users and reinforce its developing reputation as a ‘digital-first’ bank.
“NCR’s ATM-as-a-Service solution aligns perfectly with our mission to modernise our self-service channel and accelerate the delivery of new features and functionality to the market,” explains Dennis Omila, executive VP and chief technology and operations officer at UnionBank.
Magz Magbanua, the bank’s SVP, head of corporate and digital operations, adds: “NCR’s technology, operational expertise, and strategic guidance will support our bank as we expand our ATM network, not only in terms of physical presence but also in capabilities, enabling us to unlock new value for our customers.”