Webinar: How to drive up digital completion rates with hybrid banking
Date: Tuesday, May 31, 2022
Time: 02:00 PM British Summer Time
Duration: 1 hour
Banks and financial institutions often turn to automation to fix abandonment rates, but a fully automated, self-service experience isn’t necessarily optimal for every type of banking activity. To drive up digital completion rates, banks need to give customers the self-service they want, yet still offer the human connection of the branch experience.
This is why many financial institutions are moving to a hybrid banking model to meet the needs of customers no matter what channel or device they’re using. By infusing human help into the digital journey, banks can lower digital abandonment rates while leveraging the best of the branch and call centre.
Join this webinar by Fintech Futures and OneSpan, to learn how to optimise the digital customer experience, addressing the different aspects of friction and merging the two worlds of digital and physical.
Experts will discuss the following points and more:
- How and when to infuse the human element into digital processes to ensure the best experience at all times for your customers
- Taking a pragmatic approach to removing friction in traditional product origination and customer servicing processes
- Navigating regulatory compliance to advance your digital agendas and transform your services
Speakers of the “How to drive up digital completion rates with hybrid banking” webinar:
Product Manager, OneSpan
With over 10 years of experience working in technology, Raquel has dedicated her career to creating smart solutions through innovation to solve problems for users from different industries as financing, automotive and banking. As Product Manager she currently leads the Virtual Room solution for OneSpan Sign working closely with the Product team to bring the best solutions to the digital agreements world.
Head of Innovation and Partnerships, First Direct Bank
Saira Khan is the Head of Innovation and Partnerships for First Direct Bank. Having led the creation of innovation teams and centres in the United Kingdom, Asia, and the United States, while building and testing data management and open banking through global hackathons, she has developed a unique vision and reputation for being a catalyst for transformation around the world. She is known as a key connector and championing moves towards a digital-first culture, enabling greater collaboration and connectivity between startups and corporations with proven results. While her passion and advocacy for change sets her apart from her peers in the finance sector, it is her work mentoring and supporting global talent in Africa, Asia, and the United States that drives Saira as she focuses and champions efforts around diversity, inclusion, education, and sustainability.
Director of Banking Platforms and Partnerships, Recognise Bank
Mo is Director, Banking Platforms and Partnerships, at Recognise Bank, a fintech powered relationship bank currently serving the SME sector and personal savers. He is responsible for overseeing the bank’s existing architecture, while also directing product strategy and delivery impacting Recognise’s platforms and workflows. He joined Recognise nearly three years ago and is an integral part of the team that created the bank’s technology strategy.
Editor, FinTech Futures
Paul Hindle is editor at FinTech Futures. He has over 7 years’ experience in editorial, production and management roles for print and online publishing companies. He was previously News Editor for a global technology news start-up and has overseen the production and publication of over 500 books for two market-leading academic and technology publishing houses.
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