Webinar: Unmortgage your mortgage processes with data
Historically, mortgages are one of the most paper-driven processes in banking, affecting the overall customer experience.
Today, with competition high for customers’ signatures, the best rates alone are not the only thing being considered. Customers expect the “right here, right now” experience, and if they are unable to get this from one company, they will look for another.
True differentiation is achieved through personalised engagements. These are created by utilising the knowledge you have about the potential/current customer and putting this to use to tailor engagements to each individual.
Loan origination systems are becoming a key component of the acquisition process. That change requires a different thinking for the line of business and the IT teams around them.
In this free panel discussion on 8 September 2021 at 3pm BST, we will discuss:
- Things that make a customer relationship truly successful
- The value of real-time information at every touchpoint in the customer journey
- How to modernise the mortgage process and improve experiences
- Areas to accelerate your journey to a modern, flexible mortgage infrastructure
Boris leads the industry practices at MongoDB and personally focuses on modernisation of finance solutions. That ranges from core banking via payments and cards to trade and risk & treasury. He is an industry expert in data technologies and recognised speaker and author.