Revolut customers got paid late last week after technical glitch
Revolut customers faced delays getting paid on Friday after the UK challenger experienced “technical difficulties”, Yahoo News reports.
On 28 August, Revolut customers took to Twitter saying their monthly salaries had not arrived on time. The fintech has around 13 million customers globally.
What customers said
“Seems like loads of people including me haven’t received their salary today via Revolut,” Jessica van der Oever wrote on Twitter.
Christel van Rijn also wrote: “Revolut has not paid any UK customers their salaries today!! Issue ongoing since 3am. They have not provided an ETA and offered no support to any customers for covering bills.”
Van Rijn’s complaints regarding a lack of communication from the fintech was echoed by other customers.
“I, and many others, have not received salary,” Kev Harrison wrote on Twitter. “And I cannot contact anyone on the chat. Not acceptable!”
According to Yahoo News, which first spotted the glitch on Friday, Revolut did not update its official blog or Twitter account “for much of the day”.
Its status page also reportedly said systems were operational for the majority of the day, despite users saying the problem started from around 03:00am on Friday.
What Revolut said
A spokesperson told Yahoo Finance UK on Friday in the mid-afternoon: “Unfortunately, we encountered a technical issue which caused a delay in some payments being credited to customer’s accounts.
“The issue has now been resolved, and all payments have since been credited. We would like to apologise for any inconvenience caused.”
The fintech posted a similar message on its Twitter page around the same time. In response to customer complaints, it encouraged users to access support via its chat feature.
But several users said they couldn’t get through to an agent. The fintech later said it was “having a heavy demand of chats and requests” which was creating delays.
The $5.5 billion fintech’s latest technical glitch is a blow. The start-up, like many in the challenger space, stands out for its smoothness compared to digital experiences offered by traditional banks.
Suffering an issue like this pits it closer to the ranks of incumbents which suffer downtime and technical difficulties a lot more often.
These glitches also highlight the pitfalls of not having phone lines or more fleshed out customer support teams to match the millions of users fintechs acquire.