Federal Bank selects Fiserv FirstVision to support new credit card
India-based Federal Bank has selected Fiserv and its FirstVision solution to power the launch of a new credit card.
According to Fiserv, Federal Bank was looking for “a flexible and scalable” business process outsourcing (BPO) solution.
Federal Bank is an Indian private sector commercial bank headquartered in Aluva, Kochi.
The lender needed a new solution to power the end-to-end issuance and processing lifecycle of a new credit card launch.
Shalini Warrier, executive director and business head at Federal Bank, says her firm has a “track record” of deploying “the best digital infrastructure” for its customers.
Fiserv supports our digital priorities and expansion plans. Their world-class technology platform and extensive local experience position us to offer an enhanced digital experience to our customers.”
Nilufer Mullanfiroze, retail banking country head for deposits, cards and loans at Federal Bank, hails FirstVision’s “agility”.
“The feature-rich card processing platform and operational tools provided by Fiserv help reduce the need for extensive up-front investments,” she adds.
“This allows us to stay agile and focus our resources on delivering relevant solutions and excellent services to our customers as we continue to grow the business.”
Federal Bank has around 10 million customer, 1,200 branches, and over 1,600 ATMs. It is one of India’s largest private sector banks, with assets of around $22 billion.
Earlier this year, the bank selected ACI Worldwide and its UP Payments Risk Management product to boost its fraud defences.
It also tied up a remittances partnership with MoneyGram in May to offer a direct-to-account payment option for customer.
Related: Bank of Baroda credit card subsidiary picks Fiserv’s FirstVision