HSBC launches mobile onboarding in mainland China
HSBC has launched its new Smart Mobile Onboarding feature for customers in mainland China.
The bank will allow customers across China to open renminbi accounts through their mobile, and has become the first foreign bank to introduce the service.
HSBC has released the programme in response to the ongoing coronavirus pandemic.
Richard Li, executive vice president and head of wealth and personal banking for HSBC, says that although the severity of the pandemic is lowering in China, “reinforcing effective control efforts remains crucial.”
He adds: For the banking industry, enhancing the convenience of online services helps support pandemic prevention efforts in society. Meanwhile, digitization is part on an ongoing trend for banking services.”
According to the bank, new customers will be able to complete and submit an application for an appointment to open an account online through HSBC China WeChat Banking or its internet banking channel.
HSBC claims that the process will take 10 minutes to complete, and will help to shave 15 to 20 minutes from branch visitation times.
“Through our series of digitalised remote banking services – from account opening, to routine transactions, to settlement and sales of foreign exchange, to wealth management – we hope to better satisfy the requirements of our customers in the digital era,” says Li.