EBL launches Bangladesh’s first AI-based banking chatbot
Eastern Bank Ltd (EBL) has become the first bank in Bangladesh to launch an artificial intelligence (AI) based chatbot.
EBL’s Digital Interactive Agent (DIA) will communicate with customers via Facebook Messenger, providing information about their accounts, credit and prepaid cards, and general information about EBL’s products and services.
EBL says the chatbot will also soon be available on Twitter and Viber.
The bank describes the development as a “major leap” in its digitalisation efforts. Ali Reza Iftekhar, EBL’s managing director, says the bank “always strives to innovate” and is on a mission “to make everyone’s banking transaction simple”.
EBL was established in 1992. It has around 60 branches across Bangladesh and 3,000 employees. It offers retail and corporate banking, asset management and equity brokerage.