Eileen Serra joins Capital One board of directors
Eileen Serra has been appointed to Capital One Financial Corporation’s board of directors, as of 26 February 2020 and will stand for election by Capital One shareholders in April 2020.
Serra served in various leadership roles over the course of her more than 20 years in the financial services industry, which included responsibility for operations, product development, customer engagement, digital transformation, strategic and growth initiatives, and talent management.
“Eileen brings many great strengths to our board of directors. She has more than two decades of experience in the banking industry and has a passion for developing products and growing businesses,” says Richard D. Fairbank, chairman and CEO of Capital One.
A seasoned credit card industry executive, Serra served in a variety of executive positions at JP Morgan Chase, including as CEO of Chase Card Services from 2012 through 2015.
While at Chase, she established and developed successful consumer credit card products and brands, loyalty programs, partner relationships, and digital mobile payment solutions. Most recently, from 2016 until her retirement in February 2018, she served as a senior advisor focusing on strategic growth initiatives.
Prior to joining JP Morgan Chase, Serra was a managing director and head of private client banking solutions at Merrill Lynch. She also served as senior vice president at American Express where, among other responsibilities, she led the small business credit card and lending businesses.
Before her role at American Express, she was a partner at McKinsey & Company. Serra currently serves as a director and a member of the Compensation Committee of Gartner Inc, serves on the Board of Women’s Refugee Commission, and a trustee of the non-profit Family Promise, an organisation focused on assisting homeless families.