White paper: A whole new world – How technology is driving the evolution of intelligent banking in Europe
The survey is part of a global research programme on retail banking, which includes in-depth interviews with retail banks, fintechs, and regulators from North America, Europe, Africa and the Middle East, Asia-Pacific, Latin America.
In addition to the global EIU report, Temenos have published a European specific report, looking at banks within the region. Key highlights include:
- The largest share of European bankers (35%) see acting as a true digital ecosystem – offering both banking and non-banking services as the future of banking.
- A quarter of respondents believe tech giants will be their biggest non-traditional source of competition by 2020; 31% believe that will be the case by 2025.
- New technologies are the primary driver of change for retail banks, both in 2020 and up to 2025, overtaking changing customer behaviour and demands for the first time.
- Open banking and PSD2 is driving the agenda for European banks. Launching an open banking strategy is a top priority for the coming year for 29% of European respondents.
Find out what ABN Amro, Nationwide, and bunq amongst other are thinking about digital banking, innovation strategies and where are they directing their digital investments.
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