Nationwide installs NCR anti-fraud tools on its ATMs
Nationwide Building Society has brought in a new tool from ATM maker NCR designed to protect its customers against card-skimming.
NCR has added software to enable the random, multiple-jamming hardware module of the ATM to block criminal “listening” devices from capturing card data.
The technology also prohibits criminals from tampering or removing the original cash machine bezel and reports on the health of the cash machine, including any attempt to tamper with or disable the jamming signal. Attacks are notified in real time. It is also designed to adapt to new types of attacks as they develop.
Nationwide will be rolling out the systems across 426 ATMs in the UK.
Card skimming cost the UK £42.1 million in 2012, while Europe-wide losses due to ATM fraud increased 13% last year to reach €265 million, according to figures provided by the UK Cards Association and the European ATM Security Team respectively. The majority of these losses were caused by card skimming.
“As a mutually owned organisation that is focused on providing great customer service, improving consumer confidence in the services we provide is important to us,” said Jay Bourne, senior manager of ATM Services at Nationwide Building Society. “We’re proud to have driven innovation forward while working with NCR. This approach allows us to continue to protect our customers’ money and to achieve the levels of trust they expect, as well as reduce risk associated with fraudulent activities.”