Santander UK launches in-app service to help customers manage their home
Santander UK has launched My Home Manager in its mobile app, a new service for mortgage customers to help them manage “all aspects” of their home.
The new service includes features such as viewing the home value estimate (updated every three months) and mortgage balance, checking the home’s energy performance certificate (EPC) rating and making home repairs.
The service will provide recommendations to customers on how to improve their energy rating, with an estimated cost and funding options. Customers will also be able to compare deals and switch providers for broadband, TV and mobile phones.
Santander also plans on adding new features which customers can opt-in to for early access. Proposed features include a home expenses manager, home selling guide, moving services, valuations, solar panel and EV charger installation and information about local neighbourhoods.
“For most people, their home is their biggest financial investment and keeping on top of all the costs and upkeep associated with it can be a real challenge,” says Tracie Pearce, chief customer officer, homes at Santander UK.
“We think My Home Manager provides a unique service for homeowners and its development has been driven by what our customers have told us they’d like to see.”