Disrupting the status quo: how low-code process automation can accelerate hyperautomation
Now more than ever, organisations are working to digitise and automate every part of their business in an effort to outpace competition, increase productivity across teams, and most importantly, improve customer experience.
But implementing these bold operational changes quickly is easier said than done.
That’s where hyperautomation comes in; the disciplined use of relevant technologies, like robotic process automation (RPA), artificial intelligence (AI), and low-code application platforms (LCAP), to automate all business processes that can or should be automated.
It’s an emerging IT framework that is poised to change the game for enterprises. Manual tasks that used to require a lot of human effort are automated, allowing employees to focus on core business processes that provide more value. And it seems like a trend that is here to stay – Gartner predicts that the market for technology that enables hyperautomation will reach $596.6 billion in 2022.
Breaking down silos
As large enterprises are continuing their journeys towards digital transformation, IT and business leaders are pressured to deliver immediate value with strategic automation initiatives. Implementing one-off solutions such as RPA might seem faster from the outset, but eventually the data silos will accumulate and cause bigger headaches in the long run.
Hyperautomation allows multiple technology solutions to interact with each other, creating a seamless end-to-end experience for business users by alleviating manual tasks that would traditionally take hours to complete. When implemented properly, a hyperautomation process ensures increased organisational efficiency and agility.
Gartner predicts that through 2024, the drive towards hyperautomation will lead organisations to at least three out of the 20 process-agnostic types of software that enable hyperautomation – but that doesn’t mean you should throw darts at a board and hope for the best. If your organisation is interested in accelerating its digital transformation, empowering your teams to become citizen developers with a low-code process automation platform is a great place to start.
The low-code lowdown
Low-code solutions are a key piece of the hyperautomation puzzle. They give teams the building power to create personalised digital experiences that are designed to collect and exchange data across business processes by using drag-and-drop features instead of coding languages.
They empower business and IT teams to collaborate and build applications and streamline data exchange in days or weeks, saving organisations time and money, and allowing engineering teams to focus on more high-value business processes.
Organisations also deploy low-code solutions because they seamlessly integrate with new and legacy web services, systems, and APIs. For instance, if a financial services organisation wants to automate its power-of-attorney application submission process but doesn’t have the budget to update its back-end process, it can leverage a low-code process automation platform to build a personalised digital experience while automating data collection for the back-end data processing.
As a result, a PDF is generated as the output and can still be printed for back-office purposes. This not only offers a better customer experience, it also mitigates human error issues that could arise with manual data input and integrates with a legacy system that hasn’t been prioritised for automation.
The highway to hyperautomation success
Ideal low-code solutions are, by design, created to work with existing applications, services, and processes to create experiences that work well and deliver value without requiring a massive system overhaul.
They can help organisations get on the highway to hyperautomation by allowing them to put technical capabilities in the hands of traditionally non-technical people, empowering them to build solutions that automate manual tasks, connect apps, merge data, and more.
When organisations consistently implement new solutions that require clean data and have to bring in all-new systems as a result, the complex processes that arise from that can cripple an organisation’s agility – which is exactly what hyperautomation is supposed to counteract.
Hyperautomation, as the name suggests, requires agility and swiftness, and there’s no way to maintain that pace when IT is expected to code, design, and implement a new solution. Putting tools in the hands of employees from multiple lines of business is a great way to scale growth and free up your IT and business teams to focus on core processes.