Sberbank buys BPO firm Intercomp
Sberbank has acquired a 100% stake in Intercomp, a Russian business process outsourcing (BPO) company.
Financial details were not disclosed. The bank is buying the firm from a group of investors headed by Elbrus Capital, and after the signing in September, the regulatory approval has just been received by the Bank of Russia and the Federal Antimonopoly Service.
According to Intercomp, it has 800+ clients and four operation centres in Russia, Ukraine, Kazakhstan and Azerbaijan. The bank says BPO is one of its strategic areas and will be delivered as a Software-as-a-Service (SaaS) for various business sectors.
“Sberbank has carried out a number of significant technological and organisational transformations of its support functions and accumulated deep experience in building client service processes that are similar in size to those offered by global service providers,” says Lev Khasis, first deputy chairman of the executive board of Sberbank.
For Sberbank’s clients, outsourcing accounting, HR, payroll and other business processes will allow businesses to concentrate on their core operations.
After acquiring Intercomp, Sberbank says it plans to upscale the business by entering new sectors, and by boosting sales through bank channels, broadening the product line, and making the company more efficient by applying the latest technology.