Banking problems return to TSB
TSB has been hit by banking issues again as customers have reported problems accessing their accounts.
Today (10 July), Twitter users said TSB’s online banking was “desperately slow” or people were lost in typical confusion: “internet banking not working again??”
A TSB spokesperson told FinTech Futures: “We’re really sorry that some of our customers experienced intermittent issues with online banking for a short period this morning. This issue has now been fixed and our services are working as normal. Customers were still able to use their cards as normal throughout. We’d like to apologise to our customers for any inconvenience this may have caused.”
The bank adds that this is unrelated to the mobile app update which took place overnight.
One user’s frustration captured today’s mood: “I am on the latest version. I used to use a fingerprint to sign in but it wants all my sign in details now, and won’t accept them anyway. All this on top of it being down at the weekend. Honestly feel like I’m being left with no choice but to swap to a more reliable bank.”
None of these problems are new in the UK.
As reported last month, Lloyds’ banking app crashed on 23 June leaving customers unable to log in. On Twitter, TSB, Halifax and Bank of Scotland – all part of the Lloyds group – also reported similar issues.
This all follows the events in April, when TSB’s migration to new systems caused chaos with online and mobile banking. For over five days customers could not bank remotely and reported multiple problems with their accounts and transactions.
Last week, The Bank of England, Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA) were calling on banks and firms to up their A-game and give feedback on operational resilience.