Pindrop and Aeriandi team up to combat phone fraud
The agreement will make Pindrop’s phone channel authentication and antifraud technology available over Aeriandi’s cloud-hosted secure voice platform.
UK-based Aeriandi highlights how Pindrop’s Identity Assessment Engine provides call center agents with a quick – under 30 second – assessment of the risks of an incoming call. In addition to a risk score, agents are also provided custom instructions for additional authentication when necessary. “This process allows agents to quickly and easily assess the true identity of callers, using a single interface,” Aeriandi says. “Those deemed to be high risk are subjected to more stringent security checks, while genuine callers have a smoother experience as a result of less security screening each time they call.”
Pindrop’s Identity Assessment Engine relies on the company’s Phoneprinting technology. This technology analyses more than 1,300 different features of an audio call to determine actual device type, geo-location, carrier and more to create a distinct telephony profile. Phoneprinting provides more than ANI/CLI validation, and offers universal coverage against and anomalous behavior detection of both repeat fraudsters and first time callers.
Pindrop began the year with the launch of its deep neural network-powered biometric engine, Deep Voice. The company says that the new technology, which provides voice ID, more than triples its addressable market from $2.5 billion to $7.8 billion. “Our newly patented Deep Voice engine is creating new opportunities for Pindrop as we see voice eating all other interfaces,” Pindrop CEO and co-founder Vijay Balasubramaniyan explains. He says the addition of Deep Voice has enabled Pindrop to offer a voice identity platform for enterprises “looking to reimagine the customer experience as voice becomes the dominant interface of choice”.
Last month, the company announced that its antifraud solution had helped PSCU block $1 million in fraud in the first month of deployment. PSCU is the first credit union service provider to use Pindrop’s technology, having taken up the security specialist’s platform last year.
To date, Pindrop has raised more than $122 million in funding. The company includes Google Capital, Institutional Venture Partners (IVP), and Andreessen Horowitz among its investors.