Nina


Swedbank sweet on virtual Nina

Swedbank has gone live with Nuance Nina, a virtual assistant that delivers a human-like, conversational customer service. The system, provided by US-based Nuance Communications, sits on the Swedbank website and the bank’s customers can type their questions to the virtual assistant. Swedbank customer service agents are also using the system to source information for customers. […]

USAA Bank enlists talking mobile banking app

US bank USAA Bank has adopted a mobile virtual assistant called Nina, developed by Nuance Communications, which lets customers interact with their bank account in novel ways that simulate a conversation with a real human.