New breed of execs can bring true digital innovation to banking

Digital technology is increasingly seen as the key to transforming banking into a customer-focused industry befitting the modern age, and a new role of chief digital officer (CDO) has evolved to help implement this change. However, although many banks have used IT to build more customer-friendly interfaces on apps and websites, there is scope to […]

Banks can see off new challenges with a flexible but secure approach to data

Even as they cement their recovery from the financial crisis, adherents to traditional banking models are facing a new storm as they grapple with the digital demands of the Facebook generation and heightened regulatory risks surrounding data. At the same time, they must match the customer service levels offered by the “challenger” banks if they are to avoid haemorrhaging business to their nimble and digital-focused rivals.