AI and customer care: balancing automation and agent performance
Use cases for developing top-performing contact centre agents: AI simulation training, immersive learning & performance monitoring.
Empathy
The real reason your customers are leaving
Empathy and flexibility are two very important pillars of customer service that risk getting lost.
Banking Technology June 2016 issue out now
The latest edition of our flagship magazine – Banking Technology – is out now, packed with news, analysis and insights, case studies, research and expert commentary.
