TNS


UK consumers can’t get satisfaction from their banks

UK banks rank bottom in a nine-country survey of how well banks match up to customer expectations in terms of rewarding customer loyalty and helping them manage their finance. Overall, the UK banks rank third, behind the US and Germany.

“Big four” banks lose ground in current account market

The big four high street banks lost ground in the current account market in the first year of the UK Payments Council’s current account switching service, mainly through poor customer service. But the guarantee did not accelerate the pace of account switching, according to an independent survey of bank customers.