Artificial Intelligence/AI


USAA launches online virtual assistant

USAA, a provider of banking and insurance services to the US military personnel and their families, has launched a virtual assistant for its website. The solution is based on the Nina artificial intelligence (AI) technology, supplied by Nuance Communications. It will provide immediate online support and answers to USAA’s member’s “most critical needs”, says Nuance, […]

Amazon and Facebook power Mizuho innovation

Mizuho Bank has carried out testing for new banking services through the Facebook bot and Amazon Echo. The tests took place in Silicon Valley, California, in partnership with two other Japanese firms – Information Services International – Dentsu and Nomura Research Institute. The companies are looking to use CUI (conversational user interfaces) to develop platforms […]

Singapore start-ups soar with OCBC support

OCBC Bank’s fintech accelerator programme, the Open Vault, will pilot tests with three start-ups – Fincast, BondIT and CogniCor. The tests involve wealth management and artificial intelligence (AI) solutions and will begin in the fourth quarter of this year, and will last for three months. Samuel Tsien, OCBC Bank’s group CEO, says: “Deploying these solutions […]

Optimal execution and the human-machine interface

In recent years we have seen a strong trend for institutional trading desks to leverage their data to improve trade execution results and become more recognised as active participants in portfolio performance. Two important applications of predictive analytics have arisen, both aiming to improve the manner in which trading algorithms are used and controlled. It […]

Westpac backs AI for digital banking

Australian bank Westpac is to trial the use of artificial intelligence (AI) in its digital banking systems, as it looks to automate customers’ queries. With the rise of digital banking, Westpac’s general manager of consumer digital, Travis Tyler, says it is looking at using “bots” to respond to customers’ simple questions. One example includes the […]

Challenger banks battle cry with AI

Challenger banks have turned their attention to artificial intelligence (AI) as they seek to provide a more personalised approach to banking. German digital bank Number26 has launched Pulse26, a new app that uses AI to provide updates based on the customer’s personal banking history. Number26 says the more a customer uses their account, the “more […]

Will AI make active managers prove their worth?

Research released late last year suggested that almost two thirds (62%) of a survey of 90 German institutional investors predict greater usage of artificial intelligence (AI) for short-term decision-making, and 17% for medium-term investment decisions. Universal Investments, the asset manager behind the research, said that “the industry’s future thus certainly appears to be closely linked […]

Clever banking with artificial intelligence

As banks, financial services providers and brands predict and plan for the way consumers will manage their money in the future, artificial intelligence (AI) is high on the business development strategy for 2016 and beyond. Gideon Hyde, co-founder of Market Gravity, explains how and why artificial intelligence (AI) could hold the key to standing out […]

Barclays Africa to trial first bank chatbot in Africa

Barclays Africa is piloting a chatbot within the coming few weeks, making it the “first bank” to do so in Africa. The chatbots will use artificial intelligence (AI) to simulate “intelligent conversation” through written or spoken text. Yasaman Hadjibashi, chief data officer at Barclays Africa, says the chatbot is a way to be “more relevant” […]

Robotic automation software vendor OpenSpan acquired by Pegasystems

US-based developer of CRM and BPM software, Pegasystems, has acquired OpenSpan. The acquisition, says Pegasystems, “brings robotics, analytics and case management together to enable more productive employees and better customer experience”. OpenSpan, based in the US state of Georgia, specialises in robotics process automation and workforce analytics software. The company says it is currently running […]

Robots to rule as Mizuho Bank modernises with IBM Research platform

Mizuho Bank plans to use a new robotics platform developed by IBM Research-Tokyo for the bank’s customer service-oriented robots. IBM says its researchers are developing new technologies that will “benefit” Mizuho’s Robotics platform by tapping into Watson’s (IBM’s cognitive technology) language and other capabilities to provide a “smoother human/robot interaction and to enable collaboration between […]

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