“I have lightbulb moments all the time – doesn’t everyone?”
Liz Maguire, head of digital and transformation at ANZ, reveals the secret to her success for the #WomeninFinTech movement and talks to InsurTech Rising (FinTech Futures’ sister company) about what advice she has for those starting out.
How did you start your career?
I started in a bank graduate programme straight out of university in a frontline role. I’ve since worked in lots of different departments and roles across several companies and time zones. I’ve held leadership roles in products, marketing, business support and channel management, and now lead a fantastic digital and transformation function at New Zealand’s largest (and best!) bank.
What sparked your interest in fintech?
I’ve always worked in areas which are trying to do things differently and better – and this has really motivated me.
The digital and transformation area is a perfect fit for me – we’re part of an industry which is evolving around us and we’re using digital tools to drive the evolution.
I also love the people aspect of it. It all comes down to human behaviour – everything we do starts with people. We don’t just think up cool digital stuff and then try and get people to use it. We study the way people think, behave, work and live and design digital banking functions to make their lives easier – and that’s pretty satisfying.
What was your lightbulb moment?
I have lightbulb moments all the time – doesn’t everyone? For example, I had a real lightbulb moment about the so-called “disruptive fintech companies”. The whole fintech industry is often positioned in quite a negative light for banks, but I think this ignores the fact that banks have a huge track record of digital transformation already. There are fantastic examples of fintech enablers – those which help banks be better at a particular aspect of what they do. I see enormous opportunity in this.
What inspires you?
People with growth mind sets inspire me – those people who have the ability to take one plus one and create three. I have tremendous respect for people who have overcome large obstacles to achieve their goals.
Also, on a daily basis I’m inspired by great customer experiences – whether that’s a story about how one of our bankers or digital tools have impressed a customer, or an experience I’ve had with a company that has blown me away.
Why is the #WomenInTech movement important?
It’s bringing together two important things. Women are half of the population and so we need to address the disparity in the industry. And it’s such an important industry – it’s a crucial part of society and the way we all progress. We need to get as many diverse brains as possible working on the opportunities that exist out there for technology.
What piece of advice would you give women starting their careers in fintech?
As a whole, society has come a long way in the gender equality stakes. But we’re definitely not there yet, especially in this industry. I think it’s important to ensure young women are supported and can learn from the examples of others. This might be simple things like learning to speak up in meetings, how to ask for help and how to be more visible.