O-Bank goes all-digital with Avaya’s tech
US-based tech company Avaya says it has helped O-Bank to become “Taiwan’s first, all-digital, online-only bank”.
O-Bank is using Avaya’s multi-channel customer engagement tech, including Avaya Breeze (formerly Avaya Engagement Development Platform), to “solely serve customers located anywhere via mobile, video, voice and other online banking channels”.
The new platform is “unified”, the vendor adds, which enables O-Bank to allocate internal resources efficiently to provide the relevant service, thus improving customer experience.
“O-Bank is Taiwan’s first digital commercial bank. Our success requires the courage to innovate, but we also need to have advanced technology and quality service partners in which we trust,” comments Lin Tom, VP of O-Bank.
O-Bank was established in 1999 as Industrial Bank of Taiwan. It was the last of the country’s industrial banks to exit the market in 2016. The following year, it returned with a new ownership, brand, name and focus (retail banking).