ZineOne is the one for HDFC digital banking hub
India-based HDFC Bank has selected Silicon Valley start-up ZineOne to improve its digital banking offerings.
The bank will deploy ZineOne’s Customer Interactions Hub (CIH), which will establish a single customer identity and “bring real-time, contextual, and omni-channel functionality” to interactions across businesses, applications and digital properties including web applications, mobile apps, digital wallets, website, kiosks and ATMs.
CIH will integrate with HDFC Bank’s netbanking, mobile banking, apps such as its PayZapp, loan assistance, HDFC securities, among others.
Nitin Chugh, country head – digital banking, HDFC Bank, says thanks to ZineOne the “customer experience on these digital banking channels will be seamless, personalised, and richer”.
Debjani Deb, co-founder and CEO of ZineOne, adds that its big data technology stack is “designed to process the massive volumes of incoming customer activities data and provide sub-second responses within the customers’ immediate context”.
Eva and Ira
Last year, HDFC chose Backbase to deliver its new digital omnichannel banking platform, running both its online and mobile banking apps.
This year alone, there have been three other notable developments for HDFC.
It partnered with Senseforth to launch an electronic virtual assistant – Eva – to answer customer queries. The chatbot is said to be able to “assimilate knowledge from thousands of sources and provide answers in simple language in less than 0.4 seconds”.
HDFC planned to introduce its first “humanoid” branch assistant – Ira. The human-sized robot was built together with artificial intelligence (AI) company Asimov Robotics.
While in January, HDFC introduced its chatbot – HDFC Bank OnChat – on Facebook Messenger. Bank OnChat can assist users with recharge, bill payments and booking a taxi.