customer service

People on the Move: David Baker, Enacomm

Enacomm Inc., which provides customer authentication and customer service technology, has hired David Baker as vice president of sales, financial services.

Is Loyalty the New Currency?

Earning top-of-wallet privileges from consumers requires deeper thinking about the what, when, where, why and how of loyalty rewards. But the most important ingredient is simplicity.

People on the Move: Shafi Shaikh, Mastercard

Mastercard has appointed Shafi Shaikh executive vice president, customer delivery, Asia-Pacific. Shaikh oversees customer support, product delivery and customer relationships.

Servion: FIs Must Bank on Latest AI for Customer Service

Banks that aren’t proactive in adopting the latest artificial intelligence technology for customer service risk losing those customers. That’s because many online-only banks and others are investing in automated assistants that improve customer interactions by predicting why customers are contacting the bank and resolving the issue quickly.