
Webinar: How to drive up digital completion rates with hybrid banking
Banks and financial institutions often turn to automation to fix abandonment rates, but a fully automated, self-service experience isn’t necessarily optimal for every type of banking activity. To drive up digital completion rates, banks need to give customers the self-service they want, yet still offer the human connection of the branch experience.
This is why many financial institutions are moving to a hybrid banking model to meet the needs of customers no matter what channel or device they’re using. By infusing human help into the digital journey, banks can lower digital abandonment rates while leveraging the best of the branch and call centre.
Join this webinar by Fintech Futures and OneSpan, to learn how to optimise the digital customer experience, addressing the different aspects of friction and merging the two worlds of digital and physical.
Experts will discuss the following points and more:
- How and when to infuse the human element into digital processes to ensure the best experience at all times for your customers
- Taking a pragmatic approach to removing friction in traditional product origination and customer servicing processes
- Navigating regulatory compliance to advance your digital agendas and transform your services
Speakers of the “How to drive up digital completion rates with hybrid banking” webinar:
Rahim Kaba
VP Product Marketing, OneSpan
Rahim Kaba is a passionate and results-driven digital technology leader who has played a key role in advancing digitization initiatives at banks, insurance companies, and government organizations around the world. As VP Product Marketing at OneSpan, he leads the go-to-market strategy of the company’s growing portfolio of digital agreement and digital identity solutions. Throughout his 15+ year career, Rahim has been motivated by building great businesses through a deep understanding of the market, and finding new and innovative ways to address customer challenges using technology.
Paul Hindle
Editor, FinTech Futures
Paul Hindle is editor at FinTech Futures. He has over 7 years’ experience in editorial, production and management roles for print and online publishing companies. He was previously News Editor for a global technology news start-up and has overseen the production and publication of over 500 books for two market-leading academic and technology publishing houses.
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