Industry Comment


Investment banks can benefit from online intelligence

It’s no secret that more bulge bracket trading desks are turning to online intelligence – predominantly social media – to obtain breaking news and views ahead of traditional wires. Yet, with constant pressure to get the edge over competitors, other departments of major investment banks will start following the trading floor’s lead.

Increasing customer engagement through mobile banking

Consumers in both developed and developing countries have embraced their mobile devices to check balances, make payments and conduct other financial activities. As a result, mobile banking has become a must-have offering for financial institutions. However, many are still working out how to go beyond the basics to add value for customers, increase engagement and maximise the return on the mobile channel investment.

The critical 48 hours after a cyber attack

A range of social, political, cultural and economic factors drives cyber attacks. How well banking and financial institutions understand the drivers for an attack and how effectively they respond in the 48 hours following the discovery of an attack has a major effect on the resultant impact.

Viewpoint: Industry Trends to Watch in 2015

Macro trends, including increased access to mobile devices and the Internet as well as consumer appetite for deals, will continue to drive changes in shopping behavior and broaden the use of both prepaid and electronic payments in 2015.

The media as a source of reputational protection, rather than risk

For better or worse, financial institutions are more risk averse than ever. This is the direct result of continuing and growing regulatory scrutiny over a broad range of activities, including the compliance of financial institutions in areas such as international sanctions, the prevention of money laundering, the funding of terrorism or the facilitation of tax evasion.

Four cyber security risks not to be taken for granted in 2015

With Sony the latest victim of hacking, large organisations are witnessing yet again how data breaches cause serious damage, to the tune of millions. The prevalence of hacking in the media begs the question, what’s in store for 2015?

Blog: Why I Can’t Toss My Checkbook

P2P options abound, but I won’t be ditching my checkbook until providers make it easy and compelling enough for the local service providers I pay to make the switch.

Orchestral manoeuvres

When first reports of an integrated communications project that had attracted a $66 million investment from a consortium of banks led by Goldman Sachs appeared last year, there was an element of cloak and dagger about the enterprise. The truth is both more prosaic and more interesting according to David Gurle, chief executive and founder of the company behind it.

The need for a resilient global network of FMIs

By facilitating payments, and clearing and settling transactions in the securities and derivatives markets, financial market infrastructures are essential nodes in a complex and ever more integrated international network of capital flows. The consequent inter-dependencies between financial market infrastructures will create new resiliency challenges

Five challenges for the banking industry in 2015

As 2015 gets under way, it is time to take stock of some of the biggest challenges facing the banking industry this year – including cybercrime, cultural change, more stress testing, ever-increasing regulatory scrutiny and a troubled economic outlook in Asia, Europe and the Middle East.

PCI DSS 3.0 comes into effect

Maintaining credit and debit card information on behalf of financial services organisations demands the highest levels of security and customer confidence, and adhering to standards like PCI DSS plays a crucial role in this. Yet, though the standard is unique in that it regulates data protection across a multitude of industries, PCI DSS remains one of the most challenging regulations with which companies must comply. Its Janus-faced qualities – some say it’s too prescriptive, while others complain that the standards are confusingly vague – make achieving and managing compliance difficult and time-consuming

Biometrics – novel solution, or novelty?

One of the trends of 2014 was its delivery of technology that we had been promised for years but had fallen short until now. Siri, Cortana and Google Now all make good on the sci-fi staple of the voice-activated computer. Virtual reality has been attempted many times, but it seems that the Oculus Rift may have finally cracked it. And biometric authentication, while often included in devices but rarely used, is now commonly used by owners of new iPhones to unlock their devices thanks to Touch ID.

Financial services disruption – why I’m backing the banks

For banks, a race to remain relevant is on. In the past few weeks, Lloyds Banking Group has announced its intention to double-down on digital banking, closing branches and cutting costs. In the US, BBVA Compass announced that its agreement with startup Dwolla to offer real-time payment facilities to customers makes it the first mainstream bank to open its technology platform to digital developers like Dwolla

Banking on Big Data

The volume, speed and power of technology has transformed the Financial Services industry into one the most sophisticated data driven sectors in the global economy, allowing for the execution of complex global transactions at the push of a button. From high frequency trading to eCommerce to mobile banking, the financial sector is generating a huge amounts of data – in fact, almost too much data. Like individuals, institutions are facing an information overload that is limiting the promise and opportunity of technology.

Viewpoint: The EU Payments Package Puzzle

Debate on the EU Payments Package, composed of the revised Payment Services Directive and the Regulation on Interchange Fees, recommenced in Brussels on Nov. 19. Although the two pieces of legislation are part of one “package,” they’re at different stages in the legislative process, and depending on how they progress, the transition into law could be smooth for the industry—or not.

Middle men – the new aces in the derivatives deck

In today’s high-risk, cost-conscious world, buy-sides are demanding the next step in straight-through-processing, becoming increasingly impatient with the multiple screens and manual workarounds they’ve been presented with to date. Those FCMs that can meet this need will immediately become more competitive and create clear distance from those that lag behind.

Banking and biometrics – a whirlwind romance?

As Bob Dylan, famously sang, The Times, They Are A-Changin’. Once, the tools required to carry out a bank raid usually comprised a shotgun, old stockings and a bag labelled “swag”. Today, it’s a laptop, computer programming skills and patience. And the nature of the crime is changing too – previously, the goal was often to get away with a few thousand pounds, before lying low for a while. Now, the “prize” sought may be the theft of millions or the personal details of thousands, to be then sold on.

Viewpoint: All I Want for Christmas Is a Gift Card

Blackhawk Network research reveals the reasons consumers selected gift cards as No. 1 on their wishlists for the eighth year in a row, and why gift givers are catching up to what recipients really want.

Letter from the Editor: Back in Action

It’s an odd juxtaposition that the day before our nominations are due for the 2015 Paybefore Awards, the CFPB is holding a field hearing on prepaid. My hope is that the visionaries that make Paybefore Awards a remarkable annual event also make their voices—and those of their customers—heard, as the rules go from proposal to regulation.

Banking on a holistic approach to combating financial crime

Fraud and financial crime are growing substantially in their nature and complexity as we continue to evolve into an ever more connected world. New technologies, particularly the spread of mobile devices, have opened up different avenues of attack for technically sophisticated and well organised gangs of fraudsters and criminals. The social and economic costs of organised crime in the UK alone are estimated to be £24bn, of which £8.9bn are associated with fraud.

Financial Services for the non-wealthy

The hypothesis that seems to be gaining ground is that banks have a wider responsibility in society. If we believe that, then part of their responsibility must clearly be to provide banking products and services that serve the financial needs of the less affulent.

Blog: One Apple Pay User Takes a Bite

Those of us immersed in payments may have a unique perspective on Apple Pay, but what about other folks? I asked one self-proclaimed Apple “fan boy” to give the mobile wallet a test drive.

Why bank branches are here to stay

In the rush towards digital banking, are banks in danger of abandoning one of their best ways to engage with customers – their branches?

High frequency traders under the regulatory spotlight

The regulatory spotlight is shining on high frequency traders and dark pools, but the technological changes that have driven down trading costs for everyone will not be reversed. With market making increasingly the preserve of profit maximising algorithmic traders, there is a growing responsibility on institutions to control where their trades are going and how they are being executed. Those that do not are writing checks to HFTs with clients’ money

How to fight cyber crime

The recent nomination of the British Banker’s Association as an intelligence node and source of benchmarks and practices in the UK’s financial infrastructure, via CBEST, has pushed the role of the banking sector in detecting and remediating breaches into the spotlight. So what can banks do to ensure their cyber defences are up to the task?

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