Collaboration and the reinvention of banking and financial services
Banks and FIs should look to enable innovation through collaboration with the larger financial ecosystem.
Virtusa
White paper: The Mobile Banking Revolution
How to build the mobile bank of the future?
Will banks suffer casualties in the battle to own the customer experience?
Technology has infiltrated every facet of our lives, fundamentally changing our behaviour patterns and our expectations of what constitutes a good customer experience. The banking sector has not been immune to these changes; the industry has been forced to drastically transform its business processes and services in order to keep up with customers’ expectations. Today, customer satisfaction is judged not by the smile on the face of a cashier, but on the speed with which one can gain mobile access
Re-inventing banking: geospatial adoption drives “New World” business models
Loyalty is key to business success – and banks that can bring data and technology to bear to achieve it stand to gain the most, writes Sameet Gupte, senior vice president and managing director for Europe at IT consulting and outsourcing company Virtusa Corporation.
