White paper: The innovator’s guide to the digital-first contact centre
Social and messaging are well on their way to become mainstream contact centre channels.
social media
Social media and fintech – what kind of relationship?
The future of banking rests on how AI can exploit social media to generate value.
Jamaican FI in social media analytics project with Neener Analytics
Neener Analytics is showing a Jamaican payday lender how its social media analytics can help boost KPIs.
How the bank of tomorrow engages its customers today
Customer proposition depends on a data driven approach designed for early adopting, millennial professionals.
Q&A with Teri Llach, Blackhawk Network
Ahead of Money2020 and the busiest shopping season of the year, Paybefore spoke with Blackhawk Network’s Chief Marketing Officer, Teri Llach, about connecting with consumers in every channel.
Podcast: the holy grail of insurance? Making a success of social media
The fintech industry is flying through the social media stratospheres at astonishing rates – we know. But how are particular sectors within it keeping up? Insurance – and its insurtech counterpart – is certainly moving ahead in leaps and bounds in some areas, but when it comes to social media, it looks like it is only just embarking on its journey now, a good five years behind banking.
Emerging Payments a Hot Topic on Social Media, Study Finds
Consumers are expressing interest in and enthusiasm for emerging payment methods in their social media conversations, according to a new report. Mastercard’s fifth annual Digital Payments Study analyzed more than 3.5 million public interactions in 2016 between consumers on social media channels—including Facebook, Instagram and Twitter—to glean insight about consumer attitudes toward new payment technologies worldwide.
