Tech CU Wins Annual Best Practices Award From Credit Union Journal
Recognized for Innovative Growth Strategies in Online, Mobile, Call Center and Branch Channels
SAN JOSE, CA–(Marketwired – December 14, 2015) – Tech CU (Technology Credit Union) today announced its win of the Credit Union Journal’s 2015 Annual Best Practices award for innovation in its major delivery channels (mobile, online, call center and branch). These innovations were designed to provide members with a more intuitive, convenient, easy-to-use and personalized banking experience.
“We’re thrilled to be recognized for the technology enhancements and innovative delivery platforms that have driven growth over the past year. Our members are some of the savviest customers in the U.S., with incredibly high expectations for their banking products and services,” said Tech CU’s SVP of Marketing Kate Duggan. “Ensuring members are satisfied with these innovations and their overall experience at Tech CU is of great importance to us. We’re proud to receive industry recognition, as well as positive customer feedback, for these innovations.”
Tech CU’s enhanced delivery channels include:
A new online banking system with enhanced functionality, including customizable, personalized dashboards as well as improved financial management and budgeting tools. It also enhanced the search functionality, account alerts and bill pay/transfer features. Additionally, an intelligent search platform providing answers online was launched on its web site.
Enhanced mobile banking, making it even more convenient for members to bank 24/7. Members can easily utilize mobile deposit, bill pay and make payments with Apple Pay. They can also view account balances without having to login, locate nearby ATMs, and enjoy integration with the Apple Watch.
Easier access to in-house financial experts. Members can schedule appointments online for consultations on checking, savings, wealth management, mortgage and private banking. For those who call in to the Member Contact Center, there’s now a “Call Me” feature, which provides a convenient call-back function, allowing members to receive a call without losing their place in the queue.
Simplified auto loan and purchase process. Tech Car Shopper does all the legwork when it comes to buying a car, including finding the best price and having the car delivered to the member’s home or office. The company has also streamlined its online loan application and approval process.
Innovative branch design. New features include interactive touchscreens and “discovery table” with tablets — making it easy to access critical financial education. Certain branches offer video conferencing with experts, in addition to one-on-one consultation areas. Finally, the new design provides hoteling space for member use — members are free to stop by, open up their laptops and work, or hold their own meetings.
To learn more about Tech CU and its offerings, visit www.techcu.com.
About Technology Credit Union
Tech CU is a $2 billion credit union serving more than 70,000 members throughout the San Francisco Bay Area — including employees of such companies as Tesla, eBay, Applied Materials, Nvidia and Facebook. A federally insured, not-for-profit organization, we put the financial interests of our members ahead of shareholder profit by helping members achieve their financial goals on their terms and by sharing the benefits of our growth. Founded in 1960 by a group of forward-thinking employees at Fairchild Semiconductor, today we continue to be an industry leader, providing innovative financial products for all stages of our members’ lives, including personal banking, wealth management, private banking, commercial lending and business banking. Tech CU consistently achieves a customer satisfaction rating above 95 percent and maintains a 5-star rating from Bauer Financial, the nation’s largest independent rating service for financial institutions. And, with mobile and online banking, 65,000+ surcharge-free ATMs worldwide (more than Chase, Bank of America and Wells Fargo combined) and convenient branch access to our financial experts, Tech CU makes 24/7 banking easy and empowering.