Swedbank acquires PayEx

Swedbank has acquired payment provider PayEx as it seeks to enter new markets and add more services. PayEx is a privately-owned group comprising several companies in Sweden, Norway, Denmark and Finland. It offers payment solutions for internet, mobile and physical commerce and administrative services within billing, account management and debt collection. The company also offers […]

Swedbank launches digital banking unit

Swedbank has restructured its management team and launched a digital banking group. The new “Group Function Digital Banking” will be responsible for digital sales support, development and innovation. The bank is looking for a permanent head of digital banking. Birgitte Bonnesen, president and CEO of Swedbank, says the changes are a “natural step” and meet […]

Swedbank sweet on virtual Nina

Swedbank has gone live with Nuance Nina, a virtual assistant that delivers a human-like, conversational customer service. The system, provided by US-based Nuance Communications, sits on the Swedbank website and the bank’s customers can type their questions to the virtual assistant. Swedbank customer service agents are also using the system to source information for customers. […]

Calypso adds ‘bank-in-a-box’ for capital markets

Treasury and capital markets software specialist Calypso Technology has developed “an industrialised blueprint for reducing complexity and cost in banks”. The Calypso Bank-in-a-Box was developed in collaboration with a group of global banks to consolidate and document their processes and systems in the face of market and regulatory changes.

Swedbank begins Baltic ATM revamp

Swedish regional bank Swedbank is planning to roll out new ATM applications for 206 branches across the Baltic countries of Estonia, Latvia and Lithuania. The company will also upgrade more than 150 of its ATMs as part of a new multi-channel banking strategy.