NatWest


NatWest, RBS and Ulster Bank hit by online banking issues

This is becoming a regular fixture in the UK, as yet again British banks are reporting online banking problems. In the latest glitch, customers of NatWest, Royal Bank of Scotland (RBS) and Ulster Bank have been hampered by the outage. The trio say they are “aware of some issues” with their online banking services. Customers […]

RBS unleashes robo-advice service via NatWest brand

Wealthtech is coming to the UK high street as Royal Bank of Scotland (RBS) has launched a robo-advice service for around five million customers under its NatWest brand. The service will be available for clients with a minimum of £500 to invest. The total cost of advice, investment and platform fees will be at 0.95%. […]

RBS reaches Landmark for mortgage valuation risk management

Royal Bank of Scotland (RBS) will adopt Landmark Valuation Services’ (formerly Quest) valuation risk model (VRM) service for its mortgage valuation process for both RBS and NatWest. Using property analytics and land and environmental data, VRM helps the banks to apply an automated valuation where the risks are considered “low”. Where a physical inspection is […]

Sibos 2017: APIs – a holistic approach

In today’s (17 October) session at Sibos, API in financial services: the key to the future?, the discussion panel participants were in agreement on the following: if your want your API strategy to work, you’ve got to have a holistic approach to it across the organisation.

Regtech to the rescue

Regulatory technology (regtech) is often cited as the answer to the rising cost of compliance, risk and reporting duties at banks. Will it help financial institutions escape IT silos and enhance control over data?

NatWest launches UK’s first paperless mortgage

NatWest says it is to become the first UK bank to offer a paperless mortgage – as customers can now apply for a completely digital mortgage and share and verify documents online. The new proposition means customers don’t need to send signed paperwork or personal and private information through the post. Lloyd Cochrane, director of […]

NatWest pilots AI compliance technology with Recordsure

UK-based high street bank NatWest is trialling Recordsure’s regtech recording and analysis solution “to improve and monitor the quality of information and advice provided during regulated customer conversations”.

RBS joins forces with RocketSpace UK for new tech campus

San-Francisco based RocketSpace, with the support of Royal Bank of Scotland (RBS) and NatWest, has opened its campus in London for fintech and tech start-ups. Housed in NatWest’s (a subsidiary of RBS) Regents House in London, the campus is the “first of its kind” in the capital and RocketSpace’s only international location. The campus occupies […]

Hackers cybersquatting on hundreds of UK bank domains

Cybersquatters have wormed their way onto hundreds of websites and are tricking web users into thinking they’re clicking on to UK high street bank websites. According to research by DomainTools, a DNS-based cyber threat intelligence firm, it found 324 registered domains using the trademarked names of five of the UK’s top high street banks – […]

Lloyds, Halifax and NatWest customers hit by online banking glitch

The customers of Lloyds, Halifax and NatWest have all been affected by an online banking glitch that is preventing access to accounts and making payments disappear. The problems, which are not good at any time, have been exacerbated by the fact that today (28 April) is a payday for many in the UK, and 1 […]

RBS continues with branch closures and job cuts

Royal Bank of Scotland (RBS) is closing 30 of its own branches and 128 of its subsidiary, NatWest, putting 470 people out of work. The bank says this decision is a result of the changing consumer behaviour, which has now shifted to digital banking.

Top fintech stories this week – 24 February 2017

Catch up on Banking Technology’s top five fintech stories of the week – all in one place! IBM and Northern Trust debut blockchain for private equity Uses the Hyperledger Fabric. Visa opens new innovation centre in London It’s the latest and largest one. Digital gets a spurt with Natwest and RBS experts Every branch gets […]

Digital gets a spurt with Natwest and RBS experts

To raise awareness about online and mobile banking and help customers use digital platforms, NatWest and Royal Bank of Scotland (RBS) say they aim to deploy a “TechXpert” at every branch in England, Scotland, and Wales. NatWest is part of the RBS group, and at 1,000 NatWest and 2,000 RBS branches, these experts will help […]

NatWest debuts digital platform for SME lending

NatWest (part of the RBS group) is set to launch a new digital platform to allow small and medium sized businesses (SMEs) to quickly obtain unsecured loans of up to £150,000. Called Esme Loans, it is in trial mode and the bank will offer fast decisions on lending applications “potentially within an hour”. There will […]

NatWest trials BioCatch behavioural biometrics tech

UK-based high street bank NatWest (part of the RBS group) has trialled the BioCatch behavioural biometrics technology for business customers and is planning to pilot the solution for retail clients next year.

NatWest’s debit card payments suffer glitch

Friday’s not the best for NatWest. Today (14 October), there have been some issues with its debit card payments and its customers are unable to make purchases. The bank says it is “aware of some issues” and is “working hard to fix them”. On Twitter, customers are either confused or venting their fury. We’re aware […]

Does the bank branch still matter?

The number of branches operated by major banking groups in the UK has halved over the last 20 years. In fact, Britain’s banks closed more than 600 branches across the UK between April 2015 and April 2016. This is hardly surprising as more and more people move online, often mobile-first, to complete most of their […]

Android Pay gets four UK OKs

Natwest, Royal Bank of Scotland, Santander and Ulster Bank have all launched on Android Pay in the UK today (13 September), with TSB “coming soon”. The development follows hot on the heels from last week, when US-based Chase Bank customers were able to add their eligible Chase Visa cards to Android Pay. The cards include […]

Top ten retail banking sites in the UK – June 2016

With digital banking (and particularly mobile) sharply on the rise in the UK – according to the latest figures released by the British Bankers Association – who is leading among the UK retail banks? We have put together some nifty stats for the top ten online banking sites in the UK for the past month (data […]

BT fault hits UK banks’ digital services

UK internet banking has been affected by a BT fault with its broadband and telephone services. In a tweet today (20 July), BT says: “Sorry, we’re aware of a problem & working to fix ASAP.” Some internet banking customers at Barclays, Halifax, HSBC, Lloyds, Royal Bank of Scotland, Natwest and Santander have been unable to […]

Ulster Bank and KPMG launch start-up hub in Northern Ireland

Ulster Bank and KPMG have launched the “world’s largest free business accelerator” for entrepreneurs – Entrepreneurial Spark – in Belfast in Northern Ireland. The new hub, or “Hatchery”, can host up to 80 businesses and early stage entrepreneurs. Also involved in the launch were Royal Bank of Scotland (RBS) and NatWest (all three are part […]

Apple Pay comes to UK next month

Apple Pay will be available in the UK from next month, with eight of the UK’s most established banks and the major credit and debit card networks supporting it – along with Transport for London.

Santander well ahead in UK account switching race

Santander is emerging as the main beneficiary of the battle to attract UK current account holders while NatWest and HSBC are losing ground, according to the monthly TNS Current Account Switching Index data for April.

HSBC losing out in UK account switching battle

HSBC has lost more customers since the introduction of the UK’s account switching service than any other major retail bank, according to figures published by advisory firm TNS.

Second IT glitch “unacceptable” says RBS

An IT problem that left customers of RBS and its Natwest and Ulster Bank subsidiaries unable to use their accounts yesterday evening was described as “unacceptable” by a bank spokeswoman. For three hours – on what was expected to by the largest online shopping day of the year, dubbed “Cyber Monday” – the banks’ customers […]

HSBC and Lloyds losing in switching stakes

Santander, Nationwide and Halifax have gained the most from the UK’s account switching service, while traditional banking names Barclays, HSBC Lloyds & TSB and NatWest have lost out, according to new figures released by advisory firm TNS.