Delegates sceptical at Finovate London

Customers are busy and don’t have time to deal with slow banking services and processes. Instead, they want social media banking and more sophisticated personal banking, together with benefits that are convenient to them. This was the message of speakers at the Finovate conference in London yesterday – but not everyone in the audience was convinced about the ability of new technologies to realise that vision.

Getting ready for mobile payments

With the penetration of mobile devices, such as smartphones and tablets constantly growing, attention is increasingly turning to mobile marketing, mobile commerce and mobile payments. It is still the case, however, that these trends are largely played out in specialised media, and do not influence the actual behaviour of consumers. This is especially true for mobile payments, with consumers very sceptical about this concept